At a Glance
- Tasks: Provide top-notch customer support and manage partner requests from the comfort of your home.
- Company: Join a leading SaaS company with a diverse, inclusive culture.
- Benefits: Fixed schedule, remote work, competitive pay, and bonuses for referrals.
- Other info: Enjoy a supportive management team focused on your growth and work-life balance.
- Why this job: Be part of a global team and enhance your skills in a tech-driven environment.
- Qualifications: Fluent in English and German, with customer support experience and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Passionate about the world of tech? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do:
- Provide exceptional customer support via emails and calls
- Manage partner requests according to assigned tasks
- Handle account services, data updates, identification issues, and account closures
- Maintain clear and structured case documentation
- Collaborate with internal teams to ensure efficient issue resolution
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
What you need to succeed in this role:
- Excellent English and German skills (C1 for both spoken and written)
- Experience in customer support
- Analytical and research skills
- Strong attention to detail and reliability when handling sensitive or legal information
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Background in banking or financial services
- Experience with CRM systems
Benefits and Perks:
- Fixed schedule: Monday–Friday, 9 AM – 6 PM CET
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Remote (fluent German & English) Customer Support Consultant (remotely) in Plymouth employer: SupportYourApp
At SupportYourApp, we pride ourselves on being a People First organisation that fosters a vibrant and inclusive work culture. As a Remote Customer Support Consultant, you will enjoy the flexibility of working from home while receiving comprehensive training and support to enhance your skills. With a focus on employee growth and a commitment to work-life balance, we offer a rewarding environment where your contributions are valued and recognised.
