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- Tasks: Provide top-notch customer support in crypto trading via chat, tickets, and email.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service since 2010.
- Benefits: Enjoy a flexible schedule, remote work, and rewards for referrals.
- Why this job: Be part of a multicultural team and enhance your skills in a dynamic environment.
- Qualifications: Fluent in Lithuanian and English, with live chat support experience preferred.
- Other info: Work in a trust-based culture with no time-tracking requirements.
The predicted salary is between 30000 - 42000 £ per year.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:
- Deliver outstanding customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company's trading platform and general market conditions
- Understand customers' needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role:
- Native Lithuanian and excellent English communication skills (minimum C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
If you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Chat Support Consultant, crypto in Peterborough employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chat Support Consultant, crypto in Peterborough
✨Tip Number 1
Get to know the company inside out! Research SupportYourApp, its values, and its clients. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your live chat skills! Set up mock scenarios where you handle customer inquiries or complaints. The more comfortable you are, the better you'll perform during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at SupportYourApp.
We think you need these skills to ace Chat Support Consultant, crypto in Peterborough
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience in live chat support, especially if it's in the crypto or financial services sector. We want to see how your skills can help us deliver outstanding customer support!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Use keywords from the listing to show us you’re the perfect fit for the Chat Support Consultant role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your message is easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SupportYourApp
✨Know Your Crypto Stuff
Make sure you brush up on your crypto knowledge before the interview. Understand the basics of trading, common terms, and current market trends. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Chat Skills
Since this role involves live chat support, practice your typing speed and clarity. You might even want to do a mock chat session with a friend to get comfortable. Highlight any previous experience you have in chat support during the interview to demonstrate your capability.
✨Be Ready for Problem-Solving Scenarios
Prepare for situational questions where you'll need to showcase your analytical and problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
