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- Tasks: Provide top-notch customer support via chats and emails while building lasting relationships.
- Company: Join SupportYourApp, a leading global provider of tech support services since 2010.
- Benefits: Enjoy a flexible schedule, remote work, and great bonuses for referrals.
- Why this job: Thrive in a multicultural environment with opportunities for personal growth and skill mastery.
- Qualifications: Must be native Japanese speaker with English skills and at least 6 months of support experience.
- Other info: Experience with CRM systems and crypto/finance is a plus; bring your own laptop!
The predicted salary is between 24000 - 36000 ÂŁ per year.
(native Japanese) Customer Support Consultant, emails/chats (Remote) Join to apply for the (native Japanese) Customer Support Consultant, emails/chats (Remote) role at SupportYourApp (native Japanese) Customer Support Consultant, emails/chats (Remote) 6 days ago Be among the first 25 applicants Join to apply for the (native Japanese) Customer Support Consultant, emails/chats (Remote) role at SupportYourApp Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What You Will Do Provide exceptional customer support via chats, and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers’ sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client’s products and services Communicate with developers and other departments of various IT companies What You Need To Succeed In This Role Native Japanese and English communication skills At least 6 months of experience in a customer support role Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will Be a Great Plus Experience with CRM systems Experience in crypto/finance Benefits And Perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x Sign in to set job alerts for “Customer Support Advisor” roles. London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 6 hours ago London, England, United Kingdom 3 days ago London, England, United Kingdom 3 days ago Staines-Upon-Thames, England, United Kingdom 6 hours ago St Albans, England, United Kingdom 6 hours ago London, England, United Kingdom 2 weeks ago Customer Success Manager, Strategic UK&I London, England, United Kingdom 1 week ago London, England, United Kingdom 14 hours ago Greater London, England, United Kingdom 15 hours ago London, England, United Kingdom 3 weeks ago Diabetes Pump Customer Support Representative Member Success Agent with French (Part-time, Fixed-term) London, England, United Kingdom 2 days ago London, England, United Kingdom 11 hours ago Volunteer Fundraiser CSR for community hub | Sherwood Park Hall CIC London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
(native Japanese) Customer Support Consultant, emails/chats (Remote) employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (native Japanese) Customer Support Consultant, emails/chats (Remote)
✨Tip Number 1
Familiarize yourself with the latest trends in customer support technology. Being knowledgeable about cutting-edge tools and practices will not only help you in your role but also impress us during the interview.
✨Tip Number 2
Practice your communication skills in both Japanese and English. Since you'll be interacting with customers in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your analytical and research skills by preparing examples of how you've solved customer issues in the past. This will demonstrate your problem-solving abilities and your commitment to customer satisfaction.
✨Tip Number 4
If you have experience with CRM systems or in the crypto/finance sector, make sure to highlight that in your discussions. These experiences are a great plus and can give you an edge in the selection process.
We think you need these skills to ace (native Japanese) Customer Support Consultant, emails/chats (Remote)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Support Consultant. Highlight your experience in providing exceptional customer support and your ability to build positive relationships with customers.
Tailor Your CV: Customize your CV to emphasize your native Japanese and English communication skills, as well as any relevant experience in customer support roles. Mention any familiarity with CRM systems or experience in the tech industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Explain why you want to work with SupportYourApp and how your skills align with their People First management approach.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors and that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at SupportYourApp
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal experiences or projects that highlight your interest in tech, as this role is all about providing support in a tech-driven environment.
✨Demonstrate Your Communication Skills
Since you'll be communicating with customers in both Japanese and English, practice articulating your thoughts clearly in both languages. Prepare to discuss how you would handle customer inquiries and maintain positive relationships.
✨Highlight Relevant Experience
Be ready to talk about your previous customer support experience. Provide specific examples of how you've successfully resolved issues, met KPIs, or contributed to team goals in past roles.
✨Familiarize Yourself with CRM Systems
If you have experience with CRM systems, be sure to mention it. If not, do some research on popular CRM tools used in customer support, as this knowledge can set you apart from other candidates.
