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- Tasks: Provide top-notch chat support and build lasting customer relationships in the crypto space.
- Company: Join SupportYourApp, a global leader in customer support services.
- Benefits: Enjoy flexible hours, remote work, and great bonuses for referrals.
- Why this job: Be part of an inclusive team and make a real impact in the tech industry.
- Qualifications: Fluent in Japanese and English, with experience in live chat support and crypto.
- Other info: Work in a dynamic environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
(native Japanese) Chat Support Consultant, crypto (Remote)
Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do
- Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company\’s trading platform and general market conditions
- Understand customers\’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role
- Native Japanese and strong English proficiency (minimum B2; C1 preferred)
- At least 6‑12 months of online customer support experience, preferably in crypto or financial services
- Experience in live chat support and handling customer inquiries
- Strong analytical, logical thinking, and problem‑solving skills
- Proof validation skills or payment/banking knowledge
- Financial background is strongly preferred
- Positive and responsible attitude
- Crypto industry knowledge is a plus
- CRM experience is an advantage
Benefits and Perks
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards system
- Good bonuses for referring friends
- Paid intensive training and probation
- Work‑life balance
- Responsive management interested in your growth and long‑lasting cooperation
- Greenhouse conditions for self‑development
- The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who are we?
SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
IT Services and IT Consulting
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(native Japanese) Chat Support Consultant, crypto (Remote) employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (native Japanese) Chat Support Consultant, crypto (Remote)
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their trading platform and market conditions. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your chat support skills! Since you'll be providing exceptional customer support, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at SupportYourApp. Don’t miss out on this opportunity!
We think you need these skills to ace (native Japanese) Chat Support Consultant, crypto (Remote)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your native Japanese and English skills in your application. We want to see how you can communicate effectively, especially in a chat support role!
Tailor Your CV: Don’t just send the same CV everywhere! Tailor it to match the job description. Mention your experience in live chat support and any crypto knowledge you have. It’ll make you stand out to us!
Be Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can build positive relationships with customers, so show us your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SupportYourApp
✨Know Your Stuff
Make sure you’re well-versed in the company’s trading platform and the latest market trends. Brush up on your crypto knowledge, as this will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires native Japanese and B2 English skills, practice articulating your thoughts clearly in both languages. You might even want to prepare a few examples of how you've successfully communicated with customers in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you’ve tackled customer issues effectively. Highlight your analytical skills and logical thinking by walking through your thought process during these situations.
✨Prepare for Technical Questions
Expect questions about CRM systems and payment validation. Familiarise yourself with common tools and practices in customer support, especially those related to the crypto industry, to show that you’re prepared for the technical aspects of the job.
