At a Glance
- Tasks: Deliver exceptional customer support via calls, chats, and emails while building strong relationships.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service with top tech clients.
- Benefits: Flexible hours, remote work, competitive pay in USD, and rewards for referrals.
- Other info: Enjoy a trust-based culture with no time-tracking and opportunities for self-development.
- Why this job: Be part of a multicultural team and grow your career from the comfort of home.
- Qualifications: Native Finnish speaker with customer support experience and good English skills.
The predicted salary is between 24000 - 36000 £ per year.
SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we are expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you are ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do:
- Deliver outstanding customer support via calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Native Finnish and good English communication skills (at B2 level or higher)
- 6+ months of experience in customer support role
- CRM systems expertise
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
- Experience in technical support
What you get in return:
- Provide services during flexible hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- A culture built on trust, with no time-tracking requirements
Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected. We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together.
(Native Finnish) Customer Support Consultant (Future Openings, remotely) employer: SupportYourApp
SupportYourApp is an exceptional employer that champions a flexible and inclusive work culture, allowing you to thrive in a remote environment while collaborating with a diverse team across the globe. With a strong focus on professional growth, we offer opportunities for self-development and a supportive leadership team dedicated to your success. Join us to enjoy a balanced workload, competitive compensation, and the chance to be part of a forward-thinking company that values trust and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land (Native Finnish) Customer Support Consultant (Future Openings, remotely)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for customer support roles, especially in companies like SupportYourApp. You never know who might have the inside scoop on upcoming openings!
✨Tip Number 2
Prepare for virtual interviews by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. This will help you shine when it comes to demonstrating your skills and experience during the interview.
✨Tip Number 3
Stay updated on the latest tools and technologies in customer support. Familiarise yourself with CRM systems and customer happiness practices. This knowledge will not only boost your confidence but also show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace (Native Finnish) Customer Support Consultant (Future Openings, remotely)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and show us why you’re passionate about customer support.
Tailor Your Application:Make sure to customise your application for the role. Highlight your experience in customer support and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for future openings. Plus, it’s super easy and straightforward!
How to prepare for a job interview at SupportYourApp
✨Know Your Stuff
Before the interview, make sure you understand SupportYourApp's mission and values. Familiarise yourself with their client base and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Skills
Highlight your experience in customer support, especially any technical support you've provided. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Finnish and English
Since this role requires native Finnish and good English skills, practice speaking both languages before the interview. You might be asked to demonstrate your language proficiency, so consider doing mock interviews with a friend or using language apps to boost your confidence.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You could ask about the tools and technologies they use for customer support or how they measure success in the position. It’s a great way to engage with the interviewer!
