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- Tasks: Provide top-notch customer support in crypto trading via live chat and email.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service since 2010.
- Benefits: Enjoy flexible schedules, remote work, and rewards for referrals.
- Why this job: Be part of a multicultural team and enhance your skills in a dynamic environment.
- Qualifications: Native Lithuanian with strong English skills and at least 6 months of chat support experience.
- Other info: Work in a trust-based culture with no time-tracking and opportunities for self-development.
The predicted salary is between 13 - 16 £ per hour.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:
- Deliver outstanding customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions
- Understand customers’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role:
- Native Lithuanian and excellent English communication skills (minimum C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
If you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
(native Lithuanian) Chat Support Consultant, crypto (Remote) in London employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (native Lithuanian) Chat Support Consultant, crypto (Remote) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into SupportYourApp's culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Brush up on your live chat skills and be ready to demonstrate how you handle customer inquiries. Think about some common scenarios in crypto trading and prepare your responses to show off your problem-solving skills.
✨Tip Number 3
Show your passion for crypto! Make sure to highlight any relevant experience or knowledge you have about the crypto industry during your chat support consultant interview. This will set you apart from other candidates who might not have the same level of enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at SupportYourApp!
We think you need these skills to ace (native Lithuanian) Chat Support Consultant, crypto (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Chat Support Consultant role. Highlight your experience in live chat support, especially in crypto or financial services, and showcase your language skills in both Lithuanian and English.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show your analytical thinking, problem-solving abilities, and how you’ve handled customer inquiries effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re excited about this role and how your background makes you a perfect fit for our multicultural environment. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find all the info you need about us and our culture there!
How to prepare for a job interview at SupportYourApp
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of the crypto market and trading platforms. Familiarise yourself with common terms and trends, as this will help you answer questions confidently and show that you're genuinely interested in the industry.
✨Show Off Your Chat Skills
Since this role involves live chat support, practice your typing speed and clarity. You might even want to do a mock chat session with a friend to get comfortable with responding quickly and accurately to customer inquiries.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you would handle specific customer issues or complaints. Think of examples from your past experience where you successfully resolved a problem, and be ready to explain your thought process.
✨Demonstrate Your Adaptability
This job requires flexibility with shifts, including weekends and holidays. Be prepared to discuss your availability and any previous experiences where you had to adapt to changing schedules or environments.
