Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support in crypto trading via chat and email.
- Company: Join a global leader in Support-as-a-Service with a diverse team.
- Benefits: Enjoy a flexible schedule, remote work, and rewards for referrals.
- Why this job: Thrive in a multicultural environment while mastering new skills.
- Qualifications: Fluent Lithuanian and English, with live chat support experience preferred.
- Other info: No time-tracking, focus on personal development and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Responsibilities
- Deliver outstanding customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company's trading platform and general market conditions
- Understand customers' needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role
- Native Lithuanian and excellent English communication skills (minimum C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also - internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
(native Lithuanian) Chat Support Consultant, crypto (Remote) in Liverpool employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (native Lithuanian) Chat Support Consultant, crypto (Remote) in Liverpool
✨Tip Number 1
Get to know the company inside out! Before your interview, check out SupportYourApp's website and social media. Understanding their culture and values will help you connect better during the chat.
✨Tip Number 2
Practice your live chat skills! Since this role is all about delivering top-notch support via chat, try simulating customer interactions. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled tough customer issues in the past. Highlighting your analytical thinking will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you message. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace (native Lithuanian) Chat Support Consultant, crypto (Remote) in Liverpool
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience in live chat support, especially if you've worked in crypto or financial services. We want to see how your skills can help us deliver outstanding customer support!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description and showcase your relevant experience. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your message is easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SupportYourApp
✨Know Your Crypto
Make sure you brush up on your knowledge of the crypto industry before the interview. Understand the basics of trading, common terms, and current market trends. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Chat Skills
Since this role involves live chat support, be prepared to demonstrate your communication skills. Practice responding to common customer inquiries in a clear and concise manner. You might even want to simulate a chat scenario with a friend to get comfortable with the format.
✨Highlight Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see how you approach challenges and your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're engaged and serious about contributing to their mission.
