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- Tasks: Provide top-notch customer support in crypto trading via live chat and email.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service since 2010.
- Benefits: Enjoy flexible schedules, remote work, and a culture built on trust.
- Why this job: Be part of a multicultural team and enhance your skills in a dynamic environment.
- Qualifications: Fluent in Lithuanian and English with live chat support experience preferred.
- Other info: Opportunity for personal development and rewards for referring friends.
The predicted salary is between 30000 - 42000 £ per year.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:- Deliver outstanding customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company's trading platform and general market conditions
- Understand customers' needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
- Native Lithuanian and excellent English communication skills (minimum C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Chat Support Consultant, crypto in Liverpool employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chat Support Consultant, crypto in Liverpool
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into SupportYourApp's culture and values. This will help you connect your skills and experiences to what they’re looking for, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Brush up on your live chat support skills by simulating customer interactions. Think about common crypto-related queries and how you'd respond. This will boost your confidence and show you're ready for the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on this opportunity!
We think you need these skills to ace Chat Support Consultant, crypto in Liverpool
Some tips for your application 🫡
Show Your Passion for Crypto: When you're writing your application, let your enthusiasm for the crypto world shine through! Mention any relevant experience or knowledge you have about crypto trading, as it’ll show us that you’re genuinely interested in the role.
Tailor Your CV: Make sure to customise your CV for this position. Highlight your live chat support experience and any analytical skills you've got. We want to see how your background aligns with what we need, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SupportYourApp
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of the crypto market and trading platforms. Familiarise yourself with common terms and trends, as this will help you answer questions confidently and show that you're genuinely interested in the industry.
✨Show Off Your Communication Skills
Since you'll be providing support via live chat, tickets, and email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios to enhance your communication skills, especially in English and Lithuanian.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your analytical and problem-solving abilities. Think of examples from your past experience where you've successfully resolved customer issues, and be ready to discuss your thought process during those situations.
✨Demonstrate a Positive Attitude
A positive and responsible attitude is key in customer support roles. During the interview, showcase your enthusiasm for helping others and your commitment to delivering outstanding service, even in challenging situations.
