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For Companies At a Glance
- Tasks: Deliver top-notch customer support via calls, chats, and emails while building strong relationships.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service with a diverse team.
- Benefits: Flexible hours, remote work, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a multicultural community and make a real impact in customer support.
- Qualifications: Fluent Finnish and good English skills, plus 6+ months in customer support.
- Other info: Enjoy a trust-based culture with no time-tracking and responsive leadership.
The predicted salary is between 28800 - 43200 £ per year.
SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.
Right now, we are expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you are ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do:
- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Native Finnish and good English communication skills (at B2 level or higher)
- 6+ months of experience in customer support role
- CRM systems expertise
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience in technical support
What you get in return:
- Provide services during flexible hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- A culture built on trust, with no time-tracking requirements
If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Customer Support Consultant in Edinburgh employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at SupportYourApp.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you would handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with CRM systems and customer support tools that are commonly used in the industry. This will give you an edge during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Support Consultant in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Support Consultant role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at SupportYourApp
✨Know Your Stuff
Before the interview, make sure you understand SupportYourApp's mission and values. Familiarise yourself with their client base and the services they offer. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Skills
Prepare to discuss your previous customer support experience in detail. Highlight specific situations where you successfully resolved issues or built strong relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Your Communication
Since this role requires strong communication skills in both Finnish and English, practice speaking clearly and confidently in both languages. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the tools they use. This shows that you're engaged and eager to learn more about how you can contribute to their success.
