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- Tasks: Provide top-notch customer support in crypto trading via chat and email.
- Company: Join a global leader in Support-as-a-Service with a diverse team.
- Benefits: Enjoy flexible hours, remote work, and rewards for referrals.
- Why this job: Thrive in a multicultural environment while mastering new skills.
- Qualifications: Fluent Lithuanian and English, plus 6 months of chat support experience.
- Other info: No time-tracking, focus on personal development and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Responsibilities
- Deliver outstanding customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company's trading platform and general market conditions
- Understand customers' needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role
- Native Lithuanian and excellent English communication skills (minimum C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also - internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
(native Lithuanian) Chat Support Consultant, crypto (Remote) in Birmingham employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (native Lithuanian) Chat Support Consultant, crypto (Remote) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the crypto and customer support industries on LinkedIn. Join relevant groups and participate in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for those interviews! Research common questions for chat support roles, especially in crypto. Practice your answers and think of examples that showcase your problem-solving skills and customer service experience.
✨Tip Number 3
Show your passion for crypto! Be ready to discuss recent trends or news in the industry during interviews. This will demonstrate your genuine interest and knowledge, making you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our company culture right there.
We think you need these skills to ace (native Lithuanian) Chat Support Consultant, crypto (Remote) in Birmingham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience in live chat support, especially if it's in the crypto or financial services sector. We want to see how your skills can help us deliver outstanding customer support!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Use keywords from the listing to show us you’re the perfect fit for the Chat Support Consultant role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your message is easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SupportYourApp
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of the crypto industry before the interview. Familiarise yourself with common terms, trends, and the company's trading platform. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication in both Lithuanian and English, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions in both languages to demonstrate your fluency and ability to switch between them effortlessly.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer inquiries or complaints. Think of examples from your past experience where you successfully resolved issues. This will showcase your analytical and problem-solving skills, which are crucial for a Chat Support Consultant.
✨Emphasise Your Adaptability
The job requires flexibility with shifts, including weekends and holidays. Be ready to discuss your availability and any previous experiences where you adapted to changing schedules or fast-paced environments. Highlighting your commitment and positive attitude will make you stand out.
