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- Tasks: Assist customers via emails, calls, and chats while building strong relationships.
- Company: Leading customer support provider in the UK with a supportive culture.
- Benefits: Flexible scheduling, remote work, and a friendly work environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Fluency in German and English, strong analytical and communication skills.
- Other info: Perfect for tech-savvy individuals looking for a flexible role.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer support provider in the United Kingdom is seeking a Customer Support Consultant to deliver exceptional service. In this role, you will be responsible for assisting customers via emails, calls, and chats while building solid relationships.
Candidates should be fluent in German and English, possess strong analytical and communication skills, and be tech-savvy.
Enjoy benefits such as flexible scheduling and the opportunity to work remotely in a supportive environment.
Remote German-English Customer Support Specialist employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote German-English Customer Support Specialist
✨Tip Number 1
Make sure to brush up on your German and English skills before the interview. Practising common customer support scenarios can help you feel more confident when communicating with potential customers.
✨Tip Number 2
Show off your tech-savviness! Familiarise yourself with common customer support tools and software. Being able to discuss these during your interview will demonstrate that you're ready to hit the ground running.
✨Tip Number 3
Prepare some examples of how you've built solid relationships with customers in the past. We all know that great customer support is about connection, so having real-life stories to share can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote German-English Customer Support Specialist
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences align with the role. Mention specific instances where you've provided exceptional customer support or built strong relationships with customers.
Be Tech-Savvy: As a Customer Support Specialist, being tech-savvy is key. In your application, mention any relevant tools or software you’ve used in previous roles. This shows us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at SupportYourApp Inc.
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so consider preparing a few scenarios where you can showcase your ability to switch between the two.
✨Know the Company Inside Out
Research the customer support provider thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Prepare for Common Customer Scenarios
Think about typical customer support situations you might encounter, such as handling complaints or resolving technical issues. Prepare examples from your past experiences that highlight your problem-solving skills and ability to build relationships with customers.
✨Show Off Your Tech Savviness
As a tech-savvy candidate, be ready to discuss the tools and software you’ve used in previous roles. Familiarise yourself with common customer support platforms and be prepared to explain how you can leverage technology to enhance customer experience.
