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- Tasks: Provide top-notch customer support through emails and calls while documenting cases.
- Company: Global leader in Support-as-a-Service with a focus on teamwork.
- Benefits: Flexible scheduling, fully remote work, and great perks for personal growth.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Fluency in German and English with 6-12 months of customer support experience.
- Other info: Enjoy a supportive environment that values work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
A global Support-as-a-Service leader is seeking a Customer Support Consultant in the UK. This role involves delivering outstanding customer support via emails and calls, documenting cases, and collaborating with internal teams.
Candidates must be fluent in German and English and have at least 6-12 months of experience in customer support.
This position offers flexible scheduling, a fully remote opportunity, and various benefits to ensure work-life balance and personal growth.
Remote German-English Customer Support Consultant employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote German-English Customer Support Consultant
✨Tip Number 1
Make sure you brush up on your German and English skills before the interview. Practising common customer support scenarios can really help us stand out as candidates who are ready to hit the ground running.
✨Tip Number 2
Showcase your experience! Think of specific examples from your previous roles where you delivered exceptional customer support. We want to hear about those moments that made a difference for customers.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and how they operate will help us tailor our responses during interviews and show that we’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team.
We think you need these skills to ace Remote German-English Customer Support Consultant
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Experience: We want to see how your previous customer support experience aligns with our needs. Be specific about your roles and responsibilities, and don’t forget to mention any tools or systems you’ve used that might be relevant to us.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and showcasing your skills. A friendly tone can go a long way in customer support roles!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at SupportYourApp Inc.
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you’re comfortable switching between the two languages. Practise common customer support scenarios in both languages to demonstrate your proficiency during the interview.
✨Know the Company Inside Out
Research the Support-as-a-Service leader thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer support situations you might encounter. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will showcase your problem-solving skills and experience.
✨Showcase Your Team Collaboration Skills
Since the role involves collaborating with internal teams, be ready to discuss how you’ve worked with others in previous roles. Highlight any experiences where teamwork led to successful outcomes, as this will demonstrate your ability to fit into their collaborative culture.
