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- Tasks: Provide top-notch customer support in crypto trading via live chat and email.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service since 2010.
- Benefits: Enjoy a flexible schedule, remote work, and rewards for referrals.
- Why this job: Be part of an inclusive team and make a real impact in the crypto industry.
- Qualifications: Fluent in Lithuanian and English, with live chat support experience preferred.
- Other info: Work in a dynamic environment with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
What you will do:
- Deliver outstanding customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions
- Understand customers’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role:
- Native Lithuanian and excellent English communication skills (minimum C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
If you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
(native Lithuanian) Chat Support Consultant, crypto (Remote) employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (native Lithuanian) Chat Support Consultant, crypto (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the crypto and customer support industries on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research common questions for chat support roles, especially in crypto. Practise your answers and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you have experience with CRM tools like Salesforce, make sure to highlight that during interviews. It’s a big plus in this role, so don’t be shy about it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the company culture and benefits there.
We think you need these skills to ace (native Lithuanian) Chat Support Consultant, crypto (Remote)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience in live chat support, especially if you've worked in crypto or financial services. We want to see how your skills can help us deliver outstanding customer support!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Use keywords from the listing to show us you’re the perfect fit for the Chat Support Consultant role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your CV and cover letter reflect that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SupportYourApp Inc.
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of the crypto market and trading platforms. Familiarise yourself with common terms and trends, as this will help you answer questions confidently and show that you're genuinely interested in the industry.
✨Practice Your Chat Skills
Since this role involves live chat support, practice responding to customer inquiries in a clear and concise manner. You could even role-play with a friend or use chat simulation tools to get comfortable with the format and pace.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully handled customer complaints or disputes in the past. Highlight your analytical thinking and logical approach to problem-solving, as these are key skills for the role.
✨Be Ready for Flexibility
This position requires adaptability to different shifts, including weekends and holidays. Be prepared to discuss your availability and demonstrate your commitment to working in a fast-paced environment.
