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- Tasks: Provide top-notch support to customers via email and calls.
- Company: Global support services company with an inclusive culture.
- Benefits: Flexible schedules, fully remote work, and a supportive team.
- Why this job: Join a dynamic team and help customers while working from anywhere.
- Qualifications: Fluency in German and English, plus customer support experience.
- Other info: Great opportunity for personal growth in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
A global support services company in the UK is seeking a Customer Support Consultant to deliver exceptional support via email and calls. The ideal candidate should be fluent in German and English, with 6-12 months of customer support experience.
Responsibilities include:
- Troubleshooting issues
- Documenting cases
- Collaborating with teams
This role offers flexible schedules and the opportunity to work fully remotely, all within an inclusive international environment.
Remote Bilingual German–English Support Specialist in London employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Bilingual German–English Support Specialist in London
✨Tip Number 1
Make sure to brush up on your language skills! Since this role requires fluency in both German and English, practice common customer support phrases and scenarios. This will help you feel more confident during interviews.
✨Tip Number 2
Show off your customer support experience! Think of specific examples where you’ve successfully resolved issues or collaborated with teams. We want to hear about your problem-solving skills and how you’ve made customers happy.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and services can give you an edge in interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Bilingual German–English Support Specialist in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Experience: When you’re writing your application, focus on your customer support experience. Share specific examples of how you've helped customers in the past, especially if it involved troubleshooting or collaborating with teams.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Avoid jargon and make sure your passion for customer support shines through without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SupportYourApp Inc.
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common customer support phrases and scenarios in both languages to show your proficiency during the interview.
✨Know the Company Inside Out
Research the global support services company thoroughly. Understand their values, mission, and the types of services they offer. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Prepare for Common Customer Support Scenarios
Think about typical customer issues you might encounter in this role. Prepare examples from your past experience where you successfully resolved problems or handled difficult customers. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Team Collaboration Skills
Since the job involves collaborating with teams, be ready to discuss how you've worked with others in previous roles. Share specific examples that highlight your communication skills and ability to work well in a team environment, especially in a remote setting.
