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- Tasks: Provide top-notch customer support in crypto trading via live chat and email.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service since 2010.
- Benefits: Enjoy a flexible schedule, remote work, and rewards for referrals.
- Why this job: Be part of an innovative team making a real impact in the crypto industry.
- Qualifications: Native Lithuanian, excellent English skills, and 6 months of chat support experience.
- Other info: Work in a dynamic, inclusive environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
What you will do:
- Deliver outstanding customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company's trading platform and general market conditions
- Understand customers' needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What you need to succeed in this role:
- Native Lithuanian and excellent English communication skills (minimum C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Strong analytical, logical thinking, and problem-solving skills
- Positive and responsible attitude
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
If you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
(native Lithuanian) Chat Support Consultant, crypto (Remote) in London employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (native Lithuanian) Chat Support Consultant, crypto (Remote) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into SupportYourApp's culture, values, and recent projects. This will not only help you tailor your responses but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling inquiries and complaints during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples from your past experiences where you successfully resolved customer issues. This will demonstrate your analytical thinking and ability to adapt in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace (native Lithuanian) Chat Support Consultant, crypto (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Chat Support Consultant. Highlight your experience in live chat support, especially in crypto or financial services, and don’t forget to showcase your language skills!
Show Off Your Skills: In your application, emphasise your analytical and problem-solving skills. We want to see how you can handle customer inquiries and complaints effectively, so give us examples of how you've done this in the past.
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Your written communication should reflect your excellent English skills and show that you can engage with customers in a positive way.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about our company culture there!
How to prepare for a job interview at SupportYourApp Inc.
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of the crypto market and trading platforms. Being able to discuss current trends or recent news in the crypto world will show that you're genuinely interested and informed, which is a big plus for any support role.
✨Practice Your Chat Skills
Since this role involves live chat support, it’s crucial to practice your typing speed and clarity. Try simulating chat scenarios with friends or using online tools to improve your response time and ensure you can communicate effectively under pressure.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled customer complaints or disputes in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your analytical and logical thinking skills, which are key for this position.
✨Be Ready for Flexibility
This job requires adaptability to different shifts, including weekends and holidays. Be prepared to discuss your availability and how you manage work-life balance. Showing that you can handle a flexible schedule will make you stand out as a candidate.