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- Tasks: Deliver exceptional customer support via emails, calls, and chats while building strong relationships.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service with a diverse team.
- Benefits: Enjoy a flexible schedule, remote work, and rewards for referring friends.
- Why this job: Thrive in a multicultural environment and unlock your potential in customer support.
- Qualifications: Fluency in German and English, plus 6–12 months of customer support experience.
- Other info: No time-tracking, focus on personal development, and a culture built on trust.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails, calls, and chats
- Build strong and lasting customer relationships
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions
- Keep up with evolving tools and technology
- Escalate complex issues to the appropriate team for resolution
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross‑functional specialists
What you need to succeed in this role:
- Fluency in German and English (C1 or higher), both spoken and written
- 6–12 months of experience in customer support
- Strong analytical thinking, research, and problem‑solving skills
- Tech‑savvy, with strong system‑handling skills, including routine navigation of Google Workspace or Microsoft‑based environments
- Fast and accurate typing skills with confident multi‑platform usage
- Proven customer service communication skills, including:
- Objection handling
- Structured and benefit‑oriented dialogue
- Empathy and clear, professional articulation
- Ability to consistently apply these communication skills across all customer interaction channels
Benefits and Perks:
- Flexible schedule (24/7)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long‑lasting cooperation
- Greenhouse conditions for self‑development
- A culture built on trust, with no time‑tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
(fluent German & English) Customer Support Consultant (remotely) in London employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (fluent German & English) Customer Support Consultant (remotely) in London
✨Tip Number 1
Get your networking game on! Connect with people in the industry on LinkedIn and join relevant groups. You never know who might have a lead on that perfect Customer Support Consultant role.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on showcasing your problem-solving skills and customer service experience – that's what will set you apart!
✨Tip Number 3
Research the company culture! Dive into SupportYourApp’s values and mission. When you understand what they stand for, you can tailor your responses to show you're a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our community and contributing to our success.
We think you need these skills to ace (fluent German & English) Customer Support Consultant (remotely) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the top of your CV. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your CV to Customer Support: We want to see your experience in customer support shine through! Tailor your CV to reflect relevant roles and responsibilities you've had, especially those that involved problem-solving and building customer relationships.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. A touch of warmth and enthusiasm can go a long way in making your application stand out!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into our community!
How to prepare for a job interview at SupportYourApp Inc.
✨Know the Company Inside Out
Before your interview, take some time to research SupportYourApp. Understand their services, clients, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Language Skills
Since fluency in German and English is crucial for this role, be prepared to demonstrate your language skills during the interview. Practice answering common customer support scenarios in both languages to highlight your proficiency and confidence.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your analytical thinking and problem-solving abilities. Think of specific examples from your past experience where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Tech Savviness
As a Customer Support Consultant, you'll need to navigate various tools and platforms. Be ready to discuss your experience with Google Workspace or Microsoft environments. Mention any relevant tech skills that could set you apart, like fast typing or familiarity with customer support software.
