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- Tasks: Deliver exceptional customer support via emails, calls, and chats while building strong relationships.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service with a diverse, multicultural team.
- Benefits: Enjoy flexible schedules, remote work, and opportunities for personal development.
- Why this job: Be part of a dynamic team solving real customer issues and enhancing satisfaction.
- Qualifications: Fluent in German and English, with customer support experience and strong problem-solving skills.
- Other info: Work in a trust-based culture with no time-tracking and responsive leadership.
The predicted salary is between 30000 - 42000 £ per year.
Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:
- Deliver outstanding customer support via emails, calls, and chats
- Build strong and lasting customer relationships
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions
- Keep up with evolving tools and technology
- Escalate complex issues to the appropriate team for resolution
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Fluency in German and English (C1 or higher), both spoken and written
- 6–12 months of experience in customer support
- Strong analytical thinking, research, and problem-solving skills
- Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
- Fast and accurate typing skills with confident multi-platform usage
- Proven customer service communication skills, including:
- Objection handling
- Structured and benefit-oriented dialogue
- Empathy and clear, professional articulation
- Ability to consistently apply these communication skills across all customer interaction channels
Benefits and Perks:
- Flexible schedule (24/7)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
(fluent German & English) Customer Support Consultant, Banking (remotely) in London employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (fluent German & English) Customer Support Consultant, Banking (remotely) in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for advice or referrals. You never know who might have a lead on that perfect Customer Support Consultant role!
✨Tip Number 2
Practice your communication skills! Since you’ll be dealing with customers in both German and English, make sure you’re comfortable switching between the two languages. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Google Workspace and Microsoft applications. Being able to navigate these platforms smoothly will give you an edge during interviews and show that you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can learn more about our culture and values, which will help you tailor your approach when you land that interview.
We think you need these skills to ace (fluent German & English) Customer Support Consultant, Banking (remotely) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in German and English is a must, make sure to highlight your language skills right at the top of your CV. Use examples that showcase your ability to communicate effectively in both languages, especially in customer support scenarios.
Tailor Your Experience: When detailing your previous roles, focus on your customer support experience. Use specific examples of how you resolved issues or built relationships with customers. This will help us see how you can thrive in our multicultural environment.
Be Tech-Savvy: Mention any tools or software you've used in past roles, especially if they relate to Google Workspace or Microsoft environments. We love tech-savvy candidates, so don’t shy away from showcasing your system-handling skills!
Keep It Professional Yet Personal: While we want to see your professional side, don’t forget to let your personality shine through. A positive and proactive attitude goes a long way in customer support, so reflect that in your application. And remember, apply through our website for the best chance!
How to prepare for a job interview at SupportYourApp Inc.
✨Master the Job Description
Before your interview, take a deep dive into the job description. Understand the key responsibilities and required skills, especially the emphasis on fluency in German and English. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Support Skills
Prepare specific examples from your past experiences that highlight your customer support skills. Think about times when you resolved issues quickly or built strong relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Tools
Since the role requires tech-savviness, brush up on your knowledge of Google Workspace and Microsoft environments. If you can, practice navigating these tools beforehand so you can confidently discuss your system-handling skills during the interview.
✨Emphasise Your Communication Style
Given the importance of communication in this role, be ready to demonstrate your ability to handle objections and articulate your thoughts clearly. Practice articulating your ideas in both English and German, as this will showcase your bilingual capabilities and professional communication style.
