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- Tasks: Deliver exceptional customer support via emails, calls, and chats while building strong relationships.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service with a diverse, inclusive culture.
- Benefits: Enjoy flexible schedules, remote work, and rewards for referring friends.
- Why this job: Thrive in a multicultural environment and unlock your potential with ongoing development opportunities.
- Qualifications: Fluent in German and English, with 6-12 months of customer support experience.
- Other info: Work in a trust-based culture with no time-tracking and excellent career growth.
The predicted salary is between 24000 - 36000 £ per year.
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
What you will do:
- Deliver outstanding customer support via emails, calls, and chats
- Build strong and lasting customer relationships
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions
- Keep up with evolving tools and technology
- Escalate complex issues to the appropriate team for resolution
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Fluency in German and English (C1 or higher), both spoken and written
- 6–12 months of experience in customer support
- Strong analytical thinking, research, and problem-solving skills
- Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
- Fast and accurate typing skills with confident multi-platform usage
- Proven customer service communication skills, including:
- Objection handling
- Structured and benefit-oriented dialogue
- Empathy and clear, professional articulation
Benefits and Perks:
- Flexible schedule (24/7)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
If you are a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
(fluent German & English) Customer Support Consultant (remotely) employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (fluent German & English) Customer Support Consultant (remotely)
✨Tip Number 1
Get to know the company inside out! Research SupportYourApp, their values, and the clients they work with. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend or even in front of a mirror.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Google Workspace and Microsoft environments. Being able to navigate these platforms smoothly will give you an edge during interviews and help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace (fluent German & English) Customer Support Consultant (remotely)
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in German and English is a must, make sure to highlight your language skills right at the top of your CV. Use clear examples of how you've used these languages in customer support roles to really stand out!
Tailor Your CV: Don’t just send the same CV to everyone! Tailor it to match the job description. Focus on your customer support experience and any tech-savvy skills you have that align with what we’re looking for. This shows us you’re genuinely interested!
Be Professional Yet Personable: When writing your cover letter or email, keep it professional but let your personality shine through. We love candidates who can communicate clearly and empathetically, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at SupportYourApp Inc.
✨Know Your Stuff
Before the interview, make sure you understand SupportYourApp's mission and values. Familiarise yourself with their clients and the industries they operate in. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since fluency in German and English is a must, be prepared to demonstrate your language skills during the interview. Practice common customer support scenarios in both languages to showcase your ability to communicate effectively with diverse clients.
✨Highlight Your Problem-Solving Skills
Think of specific examples from your past experience where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical thinking and problem-solving abilities.
✨Be Tech-Savvy
As a Customer Support Consultant, you'll need to navigate various tools and platforms. Brush up on your knowledge of Google Workspace and Microsoft environments. Be ready to discuss how you've used technology to enhance customer support in previous roles.
