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- Tasks: Provide top-notch customer support via email and calls in a remote setting.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service since 2010.
- Benefits: Enjoy flexible hours, remote work, and great bonuses for referrals.
- Why this job: Be part of a multicultural team and enhance your skills while working from home.
- Qualifications: Fluent in German and English with customer support experience.
- Other info: Experience a supportive management style focused on your growth.
The predicted salary is between 30000 - 42000 £ per year.
Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails and calls
- Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6-12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Visit our website: www.supportyourapp.com
DISCLAIMER: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
(fluent German & English) Customer Support Consultant (Remote) employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (fluent German & English) Customer Support Consultant (Remote)
✨Tip Number 1
Get to know the company inside out! Research SupportYourApp and understand their values, clients, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and tech-savvy, which is exactly what we’re looking for in a Customer Support Consultant.
We think you need these skills to ace (fluent German & English) Customer Support Consultant (Remote)
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience: When detailing your previous customer support experience, focus on the skills and achievements that align with what we do at SupportYourApp. Mention any specific tools or processes you've used that relate to our operations, as this will show us you're a great fit!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We want to see that you can document cases clearly, just like you would in the role. Keep it professional but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at SupportYourApp Inc.
✨Brush Up on Your Language Skills
Since fluency in German and English is a must, make sure you’re comfortable switching between the two languages. Practise common customer support scenarios in both languages to show off your skills during the interview.
✨Know the Company Inside Out
Research SupportYourApp and its partnerships with companies like MasterCard and Calm. Understanding their services and values will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved customer issues, and be ready to explain your thought process clearly.
✨Show Off Your Tech Savvy
As a remote Customer Support Consultant, you'll need to be comfortable with technology. Familiarise yourself with common customer support tools and be prepared to discuss how you’ve used them in previous roles.
