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- Tasks: Deliver exceptional customer support via emails, calls, and chats while building strong relationships.
- Company: Join SupportYourApp, a global leader in Support-as-a-Service with a diverse, inclusive culture.
- Benefits: Enjoy flexible schedules, remote work, and rewards for referring friends.
- Why this job: Be part of a multicultural team and enhance your skills in a dynamic environment.
- Qualifications: Fluent in German and English, with 6-12 months of customer support experience.
- Other info: No time-tracking, focus on personal development, and a supportive leadership team.
The predicted salary is between 30000 - 50000 £ per year.
Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:
- Deliver outstanding customer support via emails, calls, and chats
- Build strong and lasting customer relationships
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions
- Keep up with evolving tools and technology
- Escalate complex issues to the appropriate team for resolution
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Fluency in German and English (C1 or higher), both spoken and written
- 6–12 months of experience in customer support
- Strong analytical thinking, research, and problem-solving skills
- Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
- Fast and accurate typing skills with confident multi-platform usage
- Proven customer service communication skills, including:
- Objection handling
- Structured and benefit-oriented dialogue
- Empathy and clear, professional articulation
Benefits and Perks:
- Flexible schedule (24/7)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
(fluent German & English) Customer Support Consultant, Banking (remotely) employer: SupportYourApp Inc.
Contact Detail:
SupportYourApp Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (fluent German & English) Customer Support Consultant, Banking (remotely)
✨Tip Number 1
Get your networking game on! Connect with people in the industry on LinkedIn or other platforms. You never know who might have a lead on that perfect Customer Support Consultant role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, try role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to real interactions.
✨Tip Number 3
Research the company culture! Dive into SupportYourApp’s values and mission. When you know what they stand for, you can tailor your conversations to show how you fit right in with their People First approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace (fluent German & English) Customer Support Consultant, Banking (remotely)
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in German and English is a must, make sure to highlight your language skills right at the top of your CV. Use examples that showcase your ability to communicate effectively in both languages, especially in customer support scenarios.
Tailor Your CV to the Role: We want to see how your experience aligns with what we're looking for. Don’t just send a generic CV; tweak it to reflect your customer support experience and any relevant tech skills. This shows us you’re genuinely interested in the role!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for your achievements and responsibilities to make it easy for us to read. We appreciate clarity, so avoid long-winded sentences that might lose our attention.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your CV and gives you a chance to explore more about our company culture while you're at it!
How to prepare for a job interview at SupportYourApp Inc.
✨Master the Job Description
Before your interview, take a deep dive into the job description. Understand the key responsibilities and required skills, especially the emphasis on fluency in German and English. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Support Skills
Prepare specific examples from your past experiences that highlight your customer support skills. Think about times when you resolved issues quickly or built strong relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Tools and Technology
Since the role requires tech-savviness, brush up on your knowledge of Google Workspace and Microsoft environments. Be ready to discuss how you've used these tools in previous roles, and maybe even mention any new technologies you’re excited to learn about.
✨Practice Empathy and Communication
Given the importance of communication in this role, practice articulating your thoughts clearly and empathetically. Role-play common customer scenarios with a friend to refine your objection handling and structured dialogue skills. This will help you feel more confident during the actual interview.
