At a Glance
- Tasks: Support victims of domestic abuse through triage, administration, and case management.
- Company: Join a dedicated team in a busy domestic abuse service in Wakefield.
- Benefits: Competitive pay, flexible working, and the chance to make a real difference.
- Other info: Opportunity for career growth in a compassionate and impactful environment.
- Why this job: Be a vital support for survivors and help them navigate their journey to safety.
- Qualifications: Experience in domestic abuse support and understanding of trauma and its impacts.
Location: Wakefield (5 mins from Westgate station)
Salary: £14.34 ph PAYE or £18ph umb
Contract: Temporary - possible permanent role
Hours: Full-time 35 hours per week. 3 days from the office and 2 days from home – (Friday from home and either Tuesday, Wednesday or Thursday)
Are you organised, compassionate and passionate about supporting victims and survivors of domestic abuse? We’re looking for a Triage/Administrator to join a busy domestic abuse service in Wakefield.
You’ll combine administration, referral triage and case management support, acting as an initial point of contact for victim-survivors and providing information, advice and guidance to service users, professionals and partner agencies.
What You'll Be Doing:
- Acting as the initial point of contact and triaging standard-risk referrals and self-referrals - Helpline
- Providing information, advice and guidance to service users and professionals
- Managing referrals, emails, telephone enquiries and case management records
- Identifying and responding appropriately to safeguarding and risk concerns
- Supporting multi-agency working, including MARAC, DRAM and IDART
- Maintaining accurate, confidential and GDPR-compliant records
- Providing general administrative support, preparing reports, letters and meeting minutes
- Attending team, case management and external meetings as required
- Supporting the smooth day-to-day running of the service
What We're Looking For:
- Knowledge and understanding of the issues facing women who have experienced domestic violence and abuse and/or sexual violence.
- An understanding of the impact of multiple, intersecting oppressions (e.g., sexism, racism, homophobia, ableism, etc) and the consequent barriers for some survivors of domestic abuse to accessing services.
- Knowledge and understanding of trauma and trauma symptoms.
- At least two years’ experience working within the domestic abuse sector (desirable).
- Experience in conducting needs and risk assessments.
- Experience in providing needs-led support to clients with a variety of support needs.
- Experience in building and maintaining partnerships with other agencies.
- DBS dated within the last 12 months or on the update service.
Supporting Futures Consulting acts as both an employer and an agency.
Advice and Triage Worker in Wakefield employer: Supporting Futures Consulting Ltd
Supporting Futures Consulting Ltd is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a respected charity in Derbyshire, we provide meaningful opportunities to make a tangible difference in the community while fostering innovation and collaboration within our teams. Join us to lead impactful substance misuse services and develop your career in a fulfilling environment.
Contact Details:
Supporting Futures Consulting Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Triage Worker in Wakefield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Supporting Futures Consulting Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Supporting Futures Consulting Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Supporting Futures Consulting Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Supporting Futures Consulting Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Advice and Triage Worker in Wakefield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Supporting Futures Consulting Ltd:Before hitting send, make sure to tailor your application specifically to Supporting Futures Consulting Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Supporting Futures Consulting Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
