At a Glance
- Tasks: Lead a team supporting survivors of domestic abuse and ensure high-quality service delivery.
- Company: Join a dedicated organisation making a real difference in the community.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Home-based role with occasional travel; great career progression opportunities.
- Why this job: Make a meaningful impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in supporting survivors and managing teams is essential.
Based: Hertfordshire
Salary: £21ph PAYE or £27ph Umbrella
Start Date: ASAP
Duration: Until the beginning of February 2027
Hours: 37.5 hours per week – Monday to Friday, 9.00am–5.00pm. Out-of-hours on-call requirement on a rota basis. Home-based with travel to Hertfordshire on occasion.
Our client is looking for an experienced and passionate Deputy Service Manager – IGVA to join their Hertfordshire service. This is an excellent opportunity to play an integral role in the management and delivery of a high-quality service supporting survivors of domestic abuse and other forms of gender-based violence.
The successful candidate will be responsible for the line management of 5/6 IGVAs, providing supervision and support around complex casework, including safeguarding and child protection. You will work closely with the Service Manager to ensure contractual and funding requirements are met and that Refuge’s high standards of service delivery are maintained.
The role also involves working closely with statutory and voluntary sector partners across Hertfordshire, developing effective partnerships and supporting survivors to access specialist services through co-location arrangements.
Synopsis of duties:
- Assist the Service Manager in the implementation, delivery and development of high-quality support to survivors of domestic abuse and other forms of gender-based violence.
- Support the continuity, quality and ongoing improvement of services in line with Refuge’s quality standards and relevant policies and procedures.
- Ensure case records are clear, professional and maintained to a high standard.
- Support staff to identify and respond appropriately to safeguarding concerns relating to children and adults.
- Participate in MARAC and other relevant multi-agency meetings.
- Represent the organisation and develop effective partnerships with housing associations, funders, local authorities, domestic abuse forums and other agencies.
- Attend and represent the service at multi-agency meetings.
- Prepare and deliver presentations and training to a range of audiences.
- Work in partnership with other agencies, including establishing and developing co-location arrangements.
- Line manage, support and develop staff in accordance with Refuge’s performance management framework.
- Provide regular supervision, including probationary reviews, and support the professional development of team members.
- Ensure staff complete the organisation’s training programme.
- Promote best practice, continuous improvement and effective knowledge sharing across the team.
- Assist the Service Manager with the selection, recruitment and retention of staff.
- Assist with the production of qualitative and quantitative reports for internal and external monitoring.
Essential Requirements:
- Significant proven experience of providing emotional and practical support to survivors of domestic abuse and other forms of violence and abuse.
- Extensive experience of assessing and responding sensitively to the needs and risks of women and children experiencing domestic abuse and other forms of violence and abuse.
- Significant experience of providing direct emotional and practical support to people seeking advice or support.
- Experience of managing and developing teams and individuals.
- Proven experience of safeguarding children and vulnerable adults.
- Experience working within a refuge, residential setting, women’s advice centre or other relevant agency.
- Strong understanding of the dynamics and impact of domestic abuse and other forms of violence and abuse.
- DBS dated within the last 6 months or on the update service.
Deputy Service Manager in Stevenage employer: Supporting Futures Consulting Ltd
As a leading national Domestic Abuse charity, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our team. Our remote work culture fosters flexibility and inclusivity, allowing you to make a meaningful impact while balancing your personal life. With comprehensive training, ongoing support, and opportunities for career advancement, joining us as a Domestic Abuse Helpline Advisor means becoming part of a compassionate community dedicated to empowering survivors and making a difference in their lives.
Contact Details:
Supporting Futures Consulting Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager in Stevenage
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Supporting Futures Consulting Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Supporting Futures Consulting Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Supporting Futures Consulting Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Supporting Futures Consulting Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Deputy Service Manager in Stevenage
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Supporting Futures Consulting Ltd:Before hitting send, make sure to tailor your application specifically to Supporting Futures Consulting Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Supporting Futures Consulting Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
