At a Glance
- Tasks: Lead and develop trauma-informed support services for survivors of domestic abuse.
- Company: A compassionate charity dedicated to supporting domestic abuse survivors.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic role with travel and a focus on community impact.
- Why this job: Make a real difference in the lives of survivors while leading a passionate team.
- Qualifications: Proven leadership experience in domestic abuse or support services required.
The predicted salary is between 40000 - 50000 £ per year.
Based: Waltham Cross with travel to other sites
Rate: £40,000 - £50,000 pa depending on experience
Start Date: ASAP
Duration: Permanent or temp to perm
Hours: 37.5 hours Monday to Friday 9am 5.30pm on site every day
Our client, a specialist domestic abuse charity, are seeking a compassionate, strategic, and experienced leader to take on the role of Head of Domestic Abuse Support. This role is central to the delivery and development of high-quality, trauma-informed services for survivors of domestic abuse. The successful candidate will lead their support teams, ensuring services are person-centred, inclusive and aligned with best practices and statutory requirements.
Synopsis of duties:
- Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS.
- Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner.
- Identify emerging needs and opportunities to enhance service delivery and expand support offerings.
- Contribute to the organisational strategy.
- Act as a Designated Safeguarding Lead (or Deputy DSL) where required.
- Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors.
- Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development.
- Hold monthly team meetings and quarterly reflective practice sessions.
- Build and maintain strong relationships with external partners and represent the organisation at partnership meetings.
- Oversee data collection, impact measurement, and service evaluation.
- Seek feedback from clients and review data/information to determine how we can improve our services.
- Ensure all services are delivered in line with relevant legal and contractual requirements.
- Provide reports for SMT highlighting progress as well as any potential risks.
- Support funding bids to enable our services to develop.
- Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manager.
- Demonstrate total professionalism, propriety, and value diversity.
- Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues.
- Be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals.
- Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work.
- Act in a manner which preserves the confidentiality of all stakeholders.
- Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
- Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Essential Requirements:
- A proven experience in a senior leadership role within domestic abuse, safeguarding, or support services.
- Ability to build partnerships and work collaboratively across sectors.
- Experience developing and delivering trauma informed services.
- Experience of managing refuge or supported accommodation services.
- Knowledge of relevant legislation, policies, and best practices (e.g. Domestic Abuse Act, VAWG strategy).
- DBS on update service or dated within the last 12 months.
- Car driver.
Head of Support Services employer: Supporting Futures Consulting Ltd
As a leading domestic abuse charity based in Waltham Cross, we pride ourselves on being an excellent employer that prioritises the wellbeing and professional growth of our staff. Our supportive work culture fosters collaboration and inclusivity, ensuring that every team member feels valued while contributing to meaningful change in the lives of survivors. With opportunities for continuous learning and development, along with a commitment to trauma-informed practices, we offer a rewarding environment for those passionate about making a difference.
Contact Details:
Supporting Futures Consulting Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Support Services
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Supporting Futures Consulting Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Supporting Futures Consulting Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Supporting Futures Consulting Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Supporting Futures Consulting Ltd. Apply directly through us to stand out!
We think you need these skills to ace Head of Support Services
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Supporting Futures Consulting Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Support Services, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Supporting Futures Consulting Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Supporting Futures Consulting Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
