Hate Crime Triage Worker

Hate Crime Triage Worker

Full-Time 18 £ / hour No working from home possible
Supporting Futures Consulting Ltd

At a Glance

  • Tasks: Provide vital support to hate crime survivors through triage calls and referrals.
  • Company: Join a leading LGBT+ anti-abuse charity making a real difference.
  • Benefits: Earn £20ph, enjoy remote work flexibility, and gain valuable experience.
  • Other info: This role is exclusively for LGBTQ+ applicants as per the Equality Act 2010.
  • Why this job: Be part of a mission-driven team supporting vulnerable communities and promoting inclusivity.
  • Qualifications: Experience in triage and a strong understanding of safeguarding vulnerable individuals.
Role:                Hate Crime Triage, Worker Based:            City of London – Talbot Court / Remote Rate:               £15.50ph PAYE or £20ph umb Start Date:      ASAP Duration:       Temporary ongoing Hours:            35 hours per week – Remote Our client, a specialist LGBT+ anti-abuse charity is looking for several temporary Hate Crime Triage Workers to join their team. The Hate Crime Triage Worker will provide triage calls, one-off interventions, referrals, and signposting to hate crime survivors of all strands (race, religion, sexual orientation, disability, and gender identity) at mixed risk of harm (high, medium, and low). Synopsis of duties: Provide trauma-informed, non-judgemental one-off support to victims, including signposting and referrals into advocacy or other partnership advocacy agencies. Make contact with victims in the timeframes set by funders, and complete required administrative tasks on the CRM system, Salesforce. Collect and record monitoring data on all calls, emails, and other enquiries as required. Flag safeguarding concerns and action these as appropriate, with guidance from the Advocacy & Support Manager.  Essential Requirements Experience of triage and supporting survivors of abuse and/or crime. Strong understanding of safeguarding vulnerable people in a multi-agency context. Knowledge of the safety and risk issues associated with being a victim or survivor of violence or abuse. Strong understanding of the needs of LGBT+ survivors of abuse (hate crime, domestic abuse, sexual violence, etc.). Strong understanding of the needs of marginalised people facing hate crime (racist hate crime, religiously motivated hate crime, disability hate, homophobic and transphobic hate crime). Strong and demonstrable commitment to inclusive practice when working with people from diverse backgrounds. Ability to work in a fast-paced and target-driven environment. Excellent listening, communication, and email-writing skills. Professional and supportive phone manner. DBS dated within the last 12 months or on the update service**This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement. Supporting Futures Consulting acts as both an employer and an agency

Hate Crime Triage Worker employer: Supporting Futures Consulting Ltd

Supporting Futures Consulting Ltd is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a respected charity in Derbyshire, we provide meaningful opportunities to make a tangible difference in the community while fostering innovation and collaboration within our teams. Join us to lead impactful substance misuse services and develop your career in a fulfilling environment.

Supporting Futures Consulting Ltd

Contact Details:

Supporting Futures Consulting Ltd Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Hate Crime Triage Worker

Tip Number 1

Network like a pro! Reach out to people in the LGBT+ community and related fields. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!

Tip Number 2

Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your experience with triage and supporting survivors, and don’t forget to show your passion for inclusive practice.

Tip Number 3

Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and commitment to the role.

Tip Number 4

Apply through our website! We’ve got loads of resources to help you land that job. Plus, applying directly shows your interest in the organisation and makes it easier for us to keep track of your application.

We think you need these skills to ace Hate Crime Triage Worker

Triage Experience
Trauma-Informed Support
Non-Judgemental Approach
Signposting and Referrals
CRM System Proficiency (Salesforce)
Data Collection and Monitoring
Safeguarding Knowledge

Some tips for your application 🫡

Tailor Your Application:Make sure to customise your CV and cover letter for the Hate Crime Triage Worker role. Highlight your experience with triage and supporting survivors, as well as your understanding of safeguarding vulnerable people. We want to see how your skills match what we're looking for!

Show Your Passion:Let your enthusiasm for working with the LGBT+ community shine through in your application. Share any relevant experiences or motivations that drive you to support hate crime survivors. We love seeing candidates who are genuinely committed to making a difference!

Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.

Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!

How to prepare for a job interview at Supporting Futures Consulting Ltd

Know Your Stuff

Make sure you brush up on the key issues surrounding hate crime, especially those affecting the LGBT+ community. Familiarise yourself with the specific challenges faced by survivors and be ready to discuss how your experience aligns with the role.

Show Your Empathy

As a Hate Crime Triage Worker, you'll need to demonstrate a strong understanding of trauma-informed care. Prepare examples from your past experiences where you've provided support to vulnerable individuals, showcasing your ability to listen and respond compassionately.

Get Comfortable with the Tech

Since you'll be using Salesforce for administrative tasks, it’s a good idea to familiarise yourself with this CRM system beforehand. If you have experience with similar platforms, be ready to talk about it and how you can quickly adapt to new technologies.

Practice Your Communication Skills

Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few mock scenarios to demonstrate your phone manner and email etiquette during the interview.