Account Manager (Maternity Cover) in Northampton

Are you committed to offering an exceptional gold standard service to client schools?
Confident dealing with senior stakeholders, skilled in maintaining relationships and managing the delivery of high quality, engaged educators?
Do you thrive working in partnership, then Account Management could be the route for you!

About Us

We are SupplyBank, part of Supporting Education Group. Supporting Education Group is the leading education services platform in the UK working with schools, learners, multi academy trusts, local authorities, nurseries, and government departments to help solve the biggest human capital challenges facing the sector. Our goal is to empower students, educators, schools and governments with the technology, expertise and resources to ensure a high-quality education for all. The group is shaped into four practices covering qualifications and training, recruitment and supply, professional services and SEND and inclusion with a strong passion and collective purpose to make a positive impact on the education sector.

About the role

As an Account Manager at SupplyBank, you will be a key strategic partner working with our Multi Academy Trust partnerships, delivering business growth through retaining, nurturing, and growing this relationship while ensuring their schools' recruitment needs are met effectively and efficiently.

You will be liaising daily with a range of key stakeholders across the trust and their schools, from CEOs and CFOs to finance teams, Head Teachers, and Business Managers. You will also be working with our SEG branches for Teaching Personnel and Protocol Education, as well as third-party suppliers when needed, to ensure that the standards you set are upheld and to ensure the continued success of your partnership.

You will have a Delivery Consultant working closely with you, who will provide support in the recruitment and retention of high-quality educators. You will be responsible for ensuring the effective coaching, and development of this person to ensure collaboration with operations teams as well as effective service delivery.

Key Responsibilities

• Ensure that the highest levels of safeguarding and child and vulnerable adult protection are maintained at all times in line with our Child and Vulnerable Adult Protection Policy and national guidelines on Keeping Children Safe in Education.
• Engage and own the relationship with key contacts across the schools to manage supply recruitment needs and performance.
• Proactively oversea recruitment requirements for the MAT, ensuring that all roles receive the required recruitment delivery to meet fulfilment expectations.
• Identify where there are educator shortages and implement effective recruitment and marketing plans to increase the number, type, and utilisation to have full coverage of the assigned MAT.
• Own the SupplyBank programme use of the Vendor Management System (VMS), supported by the hiring desk systems team.
• Effectively generate, analyse, and report on key data, statistics, and information about own performance.
• Analyse client usage data and feedback to identify trends, opportunities, and areas for growth.
• Identify opportunities for upselling or cross-selling additional services.
• Drive business development by growing existing accounts through strategic partnerships.
• Confidently present client service reviews and identify Supporting Education Group solutions that positively impact clients.
• Regular travel to trust and school sites as part of role responsibilities.

About you

A confident communicator with exceptional interpersonal skills, you will have good working knowledge of the Education Recruitment or the education staffing landscape and challenges.
This is an exciting opportunity to take a step back from direct selling and new business acquisitions in order to cultivate your strategic stakeholder management, relationship, and service delivery skills.
You will have exceptional attention to detail and be organised and self-motivated. You will thrive on regular feedback and service reviews with your clients.
A natural problem solver with a project management mindset, you will work collaboratively with your clients to deliver a best-in-class service.

Benefits

• 28 days' holiday + bank holidays plus an extra day for every year you stay (up to 33) and option to buy up to 5 more days (all pro-rata for part time roles)
• Enhanced paid family leave (after probation pass) to help new parents and long-term carers
• Medical cash plan (after probation pass) making contributions towards everyday health costs such as dental, optical and prescriptions
• Life insurance from day one (up to 4x salary) PLUS free wellbeing support with access to 24/7 GP, counselling, medical second opinions, physiotherapy and lifestyle coaching
• Pension contributions from both of us (after 3 months)
• Discounts access to different options to help your money go further
• Flexible benefits you choose such as extra holiday, healthcare, bikes, gym, electric cars & Give As You Earn (after probation pass)
• Learn & grow with us we invest in your development with ongoing learning, training and career growth opportunities
• Volunteer days 3 paid volunteer days each year, with two dedicated to education

Because great people deserve great benefits.

By joining Supporting Education Group, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.