Sage People (HRIS) Analyst in London

About the role

We are looking for a tech-savvy problem-solver to keep our People systems running smoothly; from Sage People to our intranet, ticketing, learning and survey tools. You will troubleshoot issues fast, keep data clean, test and roll out new features, and spot opportunities to streamline and help us make the most of our People Team tech. You will also lead on system enhancements, support key projects, and introduce smarter tools (including AI) that make processes slicker and the employee experience better.

Key Responsibilities (Not exhaustive)

• Manage day-to-day BAU activity across all People systems and troubleshooting issues promptly.
• Act as a key escalation point for system queries, providing effective troubleshooting, root cause analysis and actionable solutions.
• Configure, maintain, and optimise the Sage People platform, ensuring data integrity, system security, and adherence to governance and compliance standards.
• Partner with third-party providers (e.g. Sage People support and platform partners) to escalate and resolve complex system issues.
• Maintain high data accuracy through regular audits, cleansing activity, and strong data governance practices in collaboration with People Hub and wider People team colleagues.
• Support release cycles by testing new features, validating system changes, coordinating updates, and managing the controlled rollout of releases.
• Maintain clear and up to date system documentation, user guidance, and resources to build digital capability across the organisation.
• Collaborate with the Tech team to support downstream data connections and integrations.
• Identify opportunities to streamline processes, enhance workflows, reduce manual effort, and improve the user experience.
• For agreed BAU changes, update and refine system configuration, including objects, fields, workflows, validation rules, approvals, alerts, and automation.
• Own the tech element in allocated People Team projects, including bulk data updates, platform enhancements, integrations, new feature adoption, optimisation initiatives, and the introduction of new tools and technologies that streamline processes and improve user experience.
• Apply and identify AI-enabled tools and automation to optimise People systems, enhancing reporting, data accuracy, workflows, and the employee and manager experience.
• Develop accessible training and guidance, both on demand and in person to build digital capability, ensuring our People systems are used effectively and confidently.
• Promote confidence, consistency, and compliance in how our systems are used.
• Act as a supportive, approachable partner to the People Team and wider organisation.

About you

You know Sage People inside out and can turn business needs into practical system improvements. You are analytical, detail-driven, and confident juggling BAU with bigger enhancement work. You explain tech simply, collaborate well across HR, IT and Payroll, and bring a proactive, solutions-focused mindset. Strong Microsoft 365 skills, curiosity, accuracy, and a customer-centred approach will help you thrive here.

Background & Experience

• Demonstrable hands-on experience administering and configuring the Sage People platform, including supporting BAU, troubleshooting, and contributing to system improvements.
• Strong understanding of core HR processes and the ability to translate business requirements into effective and scalable system configuration.
• Excellent analytical and problem-solving skills, with a high level of accuracy and attention to detail when working with data, workflows, and system logic.
• Confident collaborating with stakeholders across HR, IT, Payroll, and the wider business, with the ability to explain technical concepts in a clear and approachable way.

Skills, Knowledge & Qualifications

• Proficiency in Microsoft 365 applications, particularly Excel, Teams, and SharePoint.
• Up to date knowledge of HR technology trends, system best practice, and new feature developments, with a proactive mindset toward continuous learning.
• Strong communication and organisational skills, with the ability to manage competing priorities in a dynamic environment.
• Ability to work methodically and autonomously, balancing operational demands with opportunities for system enhancement.
• Strong technical aptitude, with confidence navigating People systems and the ability to troubleshoot, diagnose, and resolve system issues efficiently.
• Clear and adaptable communication skills, capable of supporting and training users at all levels, translating technical concepts into user-friendly guidance.
• Proactive and self-sufficient, able to prioritise workload, manage multiple tasks simultaneously, and take initiative in identifying and delivering solutions.
• Exceptional attention to detail, with a commitment to data quality, accuracy, and maintaining high governance standards across all People systems.
• Customer centric mindset, consistently delivering a positive experience to colleagues and stakeholders.
• Sound judgement and confident decision making, particularly when evaluating system changes, troubleshooting issues, or escalating risks.
• Collaborative team player, contributing to shared goals, supporting colleagues.
• Positive, solutions focused attitude, demonstrating enthusiasm and a willingness to learn and experiment.
• Excellent written and verbal communication, producing clear documentation, guidance, and updates.
• Passionate about improving the employee experience, bringing creativity, curiosity, and best practice thinking to system design and process improvement.
• Resilient, adaptable, and comfortable with change, maintaining composure and focus in a dynamic and evolving technology environment.

Whilst we work in a hybrid way, with collaboration being one of our values, we would expect you to regularly be in our Holborn office, at least three days per week.

Benefits

28 days holiday and an extra day for each year you stay with us, up to a maximum of 33 days.