Customer Support & Systems Coordinator in Farnborough

Do you enjoy solving problems, supporting users with systems, and keeping operations running smoothly? Are you passionate about delivering outstanding customer service while working in a purpose‑driven organisation? We're looking for a Customer Support & Systems Coordinator to join our growing team. This is a fantastic opportunity to build a career in customer support, systems coordination, and education services with plenty of variety and development along the way.

Supporting Education Group is the leading education services platform in the UK working with schools, learners, multi‑academy trusts, local authorities, nurseries, and government departments to help solve the biggest human capital challenges facing the sector. Our goal is to empower students, educators, schools and governments with the technology, expertise and resources to ensure a high‑quality education for all.

The group is shaped into four practices covering qualifications and training, recruitment and supply, professional services and SEND and inclusion with a strong passion and collective purpose to make a positive impact on the education sector. Our SEND & Inclusion practice plays a vital role in this mission by supporting children and young people who need a more tailored approach to learning across mainstream, specialist and alternative provision settings. Through personalised tuition, targeted interventions, exam support and bespoke mentoring, we work to reduce barriers to learning, strengthen engagement and improve confidence, attendance and progress.

You'll be at the heart of our operations, providing first‑line system and customer support to educators, parents/carers, learners, and clients. You'll help users get the best from our systems, resolve issues efficiently, and support administrative processes across the business. This role is ideal for someone who enjoys balancing IT/system support, customer interaction, and admin tasks in a fast‑paced, collaborative environment.

What you'll be doing:

• Providing first‑line support for system and user queries
• Troubleshooting system issues and managing escalations through to resolution
• Training and onboarding new users and delivering refresher sessions
• Creating and maintaining clear system and process documentation
• Delivering excellent customer service that encourages continued engagement
• Managing accurate client, educator, and learner records within CRM systems
• Supporting onboarding of new starters and assisting managers as needed
• Contributing to process improvements and efficiency initiatives
• Working closely with Compliance to ensure records meet regulatory standards

Benefits:

• Work in a values‑led organisation making a genuine difference in education
• Varied role with exposure across systems, operations, and compliance
• Supportive, collaborative team culture
• Opportunities for learning, development, and career progression
• A chance to shape processes and contribute to continuous improvement

Qualifications:

• Experience in a customer support or first‑line IT/system support role
• Experience handling a high volume of administrative tasks
• Strong IT confidence and the ability to troubleshoot systems
• Excellent communication skills with the ability to train and support users
• A proactive, solutions‑focused mindset
• The ability to juggle multiple priorities and stay organised

Employment Information:

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.

Benefits Details:

28 days' holiday +