Enrolment Officer - Maternity Cover

Discover the LMP Group: Inspiring Ambition Across the UK

At the LMP Group, we are driven by a singular mission: to inspire ambition. Our three distinct companies - LMP Education, Inspire ATA, and LMP Action - work together to create a profound educational and social impact throughout the UK, fostering positive and sustainable development through collaboration.
Since we were founded in 2004, we've grown into a dynamic team of over 180 dedicated professionals committed to making a difference.

Recognised Excellence

• Our commitment to excellence has earned us significant recognition:
• Best Companies 2 Star 'Outstanding to Work For' award 2022
• Named among the Top 100 mid-sized companies to work for in the UK and the Top 50 mid-sized companies to work for in London
• Best Training Provider 2024/25 and Best Apprenticeship Employer 2024/25 at the RateMyApprenticeship awards
• Recruiter of the Year 2024 as part of the Education Investor Awards with Supporting Education Group

We are also proud to hold several prestigious certifications, including:

• Disability Confident Employer
• Investors in People Gold
• Leaders in Safeguarding Gold
• Living Wage Employer

Join Us on Our Mission

At the LMP Group, we are more than just a collection of companies. We are a community dedicated to empowering others to achieve their fullest potential. Whether you're looking to advance your education, enhance your career, or collaborate on meaningful initiatives, we invite you to join us on our mission to inspire ambition. Together, we can create inspirational journeys and delivery excellence in education.

About the role

As the Enrolment Officer, you will be providing an effective and timely service in the admission of apprenticeship applications for LMP Education. You will be responsible for the administration of all apprenticeship starts, ensuring excellent eligibility checking of your own enrolments. Applicant processing, including communication with the sales team, clients and delivery throughout adhering to the standardised process in completion before handover to our MIS team. Identifying and being competent in resolving queries timely to support targets and meeting start dates correctly. Your eye for detail and rigorous approach to quality will be crucial in ensuring that LMP Education meets its right first-time requirements, ranging from checking prior learning, identity, and residency checks, assessing initial assessments, and finally ensuring that we embed all our practices, core values, and exception customer service in this role.

Essential Responsibilities [The below listed tasks/responsibilities are not exhaustive:]

• To undertake student enrolments including enrolment appointments, the administration of on-line enrolment documents, and undertaking follow up actions as appropriate.
• Lead on the checking and verification of student eligibility in line with funding rules and legislation.
• Conduct prior attainment checks and review initial assessment results for students in line with programme and funding requirements.
• Work closely with the learner sales managers to ensure right first-time approach on each applicant's submission.
• Working on a CRM system BUD - HubSpot - CCMS - BKSB - Century uploading documents, pulling reports, using this system effectively to help drive the MIS department to submit all applicants correctly.
• Assist in housekeeping of learner files on our electronic data systems ensuring clean live data is always retained.
• To play a key role in ensuring exceptional customer experience is at the forefront of all admissions processes and procedures.

Key Skills and ExperienceEssential

• Experience within an administrative, enrolment, apprenticeship or customer service environment.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to manage multiple applications and deadlines simultaneously.
• Excellent verbal and written communication skills.
• Confident using CRM and database systems.
• Strong problem-solving skills and ability to work independently.
• Knowledge of Microsoft Office applications, including Outlook, Excel and Word.
• Experience working within apprenticeship, education or training sectors.
• Knowledge of ESFA funding rules and apprenticeship compliance requirements.
• Experience using BUD, PICS, HubSpot, BKSB and Calendly.
• Understanding of Functional Skills requirements and Personal Learning Records (PLR).

Key Performance Indicators (KPIs)

• Enrolment applications processed within service level agreements.
• Compliance completion rates.
• Learner and employer satisfaction levels.
• Timeliness of First Day of Learning bookings.
• Accuracy of learner records and documentation.
• Reduction of enrolment errors and MIS queries.
• Achievement of team and departmental enrolment targets.

This role is critical in ensuring apprentices have a smooth, compliant and positive onboarding experience, supporting both learners and employers from application through to programme commencement.

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Confidentiality

The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.

Safeguarding, Prevent & Equal Opportunities

The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.

Pre-employment checks

Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

Enrolment Officer - Maternity Cover England, London, London