Induction Coordinator in City of Westminster

The Apprenticeship Induction Coordinator is responsible for delivering and coordinating the First Day of Learning (FDoL) across all apprenticeship programmes at LMP. The role ensures learners receive an engaging, supportive, and compliant start to their programme, helping to drive learner engagement, attendance, and successful progression to their allocated tutor. The role combines virtual facilitation, learner support, operational coordination, and data management, while contributing to the continuous improvement of onboarding processes and learner experience.

Responsibilities

• Deliver engaging virtual FDoL sessions across all apprenticeship programmes and levels.
• Facilitate induction activities including programme expectations, safeguarding, wellbeing, goal setting, and platform navigation.
• Coordinate learner groups, schedules, and cohort allocations using internal systems.
• Monitor attendance, learner engagement, survey completion, and outstanding actions.
• Manage learner communications including invitations, reminders, joining instructions, and follow-ups.
• Support learners with programme queries, system access, and digital platforms.
• Maintain accurate learner records across CRM, LMS, and booking systems.
• Ensure induction activity meets funding, compliance, and audit requirements.
• Produce and maintain reports relating to onboarding activity, learner engagement, and feedback trends.
• Gather, review, and analyse learner and stakeholder feedback to identify improvements and adapt delivery, resources, and processes where required.
• Work collaboratively with enrolment, curriculum, compliance, and tutoring teams to support a seamless learner journey.
• Maintain and improve induction resources, learner communications, and processes.
• Support wider administrative and operational activity across apprenticeship teams during busy periods.

Qualifications

• Experience delivering training, onboarding, or learner engagement sessions.
• Strong facilitation, communication, and organisational skills.
• Experience creating learner resources or supporting process improvements.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong attention to detail and confidence working with data and digital systems.
• Experience using digital systems such as ticketing systems, CRMs, and ePortfolios.
• Experience within apprenticeships, further education, or training environments.
• Understanding of apprenticeship funding rules and compliance requirements.

Personal Attributes

• Learner‑focused with a commitment to delivering a high‑quality experience.
• Proactive, organised, and solutions‑focused.
• Confident working independently and collaboratively.
• Professional, adaptable, and calm under pressure.
• Committed to continuous improvement and team success.

Benefits

• 28 days holiday, plus an extra day for each year stayed with us, up to a maximum of 33 days, plus bank holidays.
• Health Cash Plan (available after probation) providing access to a private GP.
• Free life insurance covering up to four times the salary from day one.
• Employer pension contributions after three months.
• Flexible benefits after probation, including options to purchase extra holiday, dental coverage, healthcare plan top‑ups, bikes, gym membership, or electric cars.
• Learning and development opportunities.
• Volunteer days – three paid volunteer days a year, with two dedicated to education.

Confidentiality

The post holder must maintain the confidentiality of information about clients, staff, and other stakeholders. Information gained must not be communicated to other persons except in the recognised course of duty, and the post holder must always meet the requirements of the General Data Protection Regulation Act.

Safeguarding & Equal Opportunities

The LMP Group is committed to anti‑discrimination and equal opportunities for all. We uphold Safer Recruitment Policies, Safeguarding, the Prevent Duty, and promote the welfare of children, young people, and adults. Continuous development of robust safeguarding processes and procedures is a core part of our culture.