At a Glance
- Tasks: Design and deliver engaging experiences for supporters, enhancing their connection to our cause.
- Company: Join Breast Cancer Now, a leading charity dedicated to breast cancer research and support.
- Benefits: Enjoy hybrid working options, competitive salary, and a supportive work environment.
- Other info: Work from Cardiff, Glasgow, London, or Sheffield with flexible home working up to 3 days a week.
- Why this job: Make a real impact in people's lives while developing your skills in a collaborative team.
- Qualifications: Experience in supporter or customer service roles; project management skills are a plus.
The predicted salary is between 23500 - 27500 £ per year.
£23,500 to £27,500 per annum (Subject to location)
Location: London or Sheffield or Cardiff or Glasgow
Contract: Permanent
Working Pattern: Full Time
Hours: 35 hours per week
DBS Check: No
Closing Date: 19/09/2025 at 09:00
Reference: FCE/25/321598
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
As a supporter journeys executive, you\'ll support with the design and delivery of impactful and engaging experiences for our supporters, ensuring they feel valued, inspired, and connected to our cause. You\'ll use insight and data to develop and improve journeys which help to grow lifetime value and supporter loyalty. You’ll be a key member of the team in helping to promote supporter experience across the charity and championing best practice across all departments.
About you
We’re looking for a team player with previous experience of working in a supporter or customer service setting. Together with the supporter journeys manager you’ll manage supporter journey projects, often multiple at the same time. To do so, it’s essential to have an understanding of good project management. Using all the data and insight available to you, you also be able to evaluate the performance of campaigns, products, tasks and activities we work on.
As you work with teams across the charity, you’ll need to demonstrate excellent communication skills, attention to detail, as well as a collaborative approach to help nurture relationships with different teams. Any experience you have of using a database and any email marketing platforms is desirable; alongside any knowledge you have of current data protection and compliance regulations.
While we expect some level of knowledge about supporter engagement, it is equally important that you show a willingness to learn and develop your skillset, whether it be new digital solutions or how we use data and insight to evaluate performance.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location and hybrid working
This role can be based in any of our offices in Cardiff, Glasgow, London and Sheffield. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email Recruitment@breastcancernow.org
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Friday 19 September 2025 9am
Interview date
29 and 30 September 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
How to apply
Please apply online via the link provided.
Supporter Journeys Executive in Glasgow employer: Supporter Care Team
At Breast Cancer Now, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes personal growth. With flexible hybrid working options across our London, Sheffield, Cardiff, and Glasgow offices, we empower our employees to thrive both professionally and personally while making a meaningful impact in the lives of those affected by breast cancer. Join us to be part of a dedicated team that champions best practices and fosters collaboration, ensuring every supporter feels valued and connected to our vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Journeys Executive in Glasgow
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Supporter Care Team.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Supporter Care Team.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Supporter Care Team.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Supporter Care Team. Apply directly through us to stand out!
We think you need these skills to ace Supporter Journeys Executive in Glasgow
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Supporter Care Team. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Journeys Executive, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Supporter Care Team
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Supporter Care Team. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
