At a Glance
- Tasks: Design and deliver engaging experiences for supporters, enhancing their connection to our cause.
- Company: Join Breast Cancer Now, a leading charity dedicated to breast cancer research and support.
- Benefits: Enjoy hybrid working options, competitive salary, and a supportive work environment.
- Other info: Work from Cardiff, Glasgow, London, or Sheffield with flexible home working up to 3 days a week.
- Why this job: Make a real impact in people's lives while developing your skills in a collaborative team.
- Qualifications: Experience in supporter or customer service roles; project management skills are a plus.
The predicted salary is between 23500 - 27500 £ per year.
£23,500 to £27,500 per annum (Subject to location)
Location: London or Sheffield or Cardiff or Glasgow
Contract: Permanent
Working Pattern: Full Time
Hours: 35 hours per week
DBS Check: No
Closing Date: 19/09/2025 at 09:00
Reference: FCE/25/321598
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
As a supporter journeys executive, you\'ll support with the design and delivery of impactful and engaging experiences for our supporters, ensuring they feel valued, inspired, and connected to our cause. You\'ll use insight and data to develop and improve journeys which help to grow lifetime value and supporter loyalty. You’ll be a key member of the team in helping to promote supporter experience across the charity and championing best practice across all departments.
About you
We’re looking for a team player with previous experience of working in a supporter or customer service setting. Together with the supporter journeys manager you’ll manage supporter journey projects, often multiple at the same time. To do so, it’s essential to have an understanding of good project management. Using all the data and insight available to you, you also be able to evaluate the performance of campaigns, products, tasks and activities we work on.
As you work with teams across the charity, you’ll need to demonstrate excellent communication skills, attention to detail, as well as a collaborative approach to help nurture relationships with different teams. Any experience you have of using a database and any email marketing platforms is desirable; alongside any knowledge you have of current data protection and compliance regulations.
While we expect some level of knowledge about supporter engagement, it is equally important that you show a willingness to learn and develop your skillset, whether it be new digital solutions or how we use data and insight to evaluate performance.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location and hybrid working
This role can be based in any of our offices in Cardiff, Glasgow, London and Sheffield. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email Recruitment@breastcancernow.org
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Friday 19 September 2025 9am
Interview date
29 and 30 September 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
How to apply
Please apply online via the link provided.
Supporter Journeys Executive in Glasgow employer: Supporter Care Team
At Breast Cancer Now, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes personal growth. With flexible hybrid working options across our London, Sheffield, Cardiff, and Glasgow offices, we empower our employees to thrive both professionally and personally while making a meaningful impact in the lives of those affected by breast cancer. Join us to be part of a dedicated team that champions best practices and fosters collaboration, ensuring every supporter feels valued and connected to our vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Journeys Executive in Glasgow
✨Tip Number 1
Familiarise yourself with Breast Cancer Now's mission and values. Understanding their approach to supporter engagement will help you align your experiences and ideas with their goals during the interview.
✨Tip Number 2
Network with current or former employees of Breast Cancer Now on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Supporter Journeys Executive role.
✨Tip Number 3
Prepare examples of how you've successfully managed projects in previous roles. Highlight your ability to use data and insights to improve supporter experiences, as this is a key aspect of the job.
✨Tip Number 4
Stay updated on current trends in supporter engagement and digital marketing. Being knowledgeable about the latest tools and strategies will demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Supporter Journeys Executive in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Supporter Journeys Executive position. Make notes on how your skills and experiences align with what Breast Cancer Now is looking for.
Craft Your Supporting Statement:When writing your supporting statement, ensure you address the essential criteria outlined in the person specification. Use specific examples from your past experiences to demonstrate how you meet these criteria effectively.
Tailor Your CV:Update your CV to highlight relevant experience in supporter or customer service settings. Emphasise any project management skills and familiarity with databases or email marketing platforms that relate to the role.
Proofread Your Application:Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Supporter Care Team
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Supporter Journeys Executive does. Familiarise yourself with the key responsibilities, such as designing engaging experiences for supporters and using data to improve journeys.
✨Showcase Your Experience
Prepare examples from your previous roles that demonstrate your experience in supporter or customer service settings. Highlight any project management skills and how you've successfully managed multiple projects simultaneously.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to discuss how you've nurtured relationships with different teams and how you can contribute to promoting supporter experience across the charity.
✨Demonstrate Willingness to Learn
Express your eagerness to learn and develop new skills, especially regarding digital solutions and data evaluation. Mention any relevant training or courses you've taken that align with the role's requirements.
