At a Glance
- Tasks: Lead engagement strategies to inspire high-value supporters and enhance their experience.
- Company: Join Breast Cancer Now, a leading charity making a real difference.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Other info: Flexible working model and opportunities for personal growth in a dynamic charity.
- Why this job: Make an impact by connecting with supporters and driving meaningful change.
- Qualifications: Insight-driven, collaborative, and organised individuals with strong relationship-building skills.
The predicted salary is between 40000 - 44000 £ per year.
The engagement directorate is responsible for growing awareness, trust and engagement with Breast Cancer Now - so more people get support and give support. It leads the £47m we raise annually today and our ambition to grow this to £69m by 2029/30, alongside a new £60m Campaign. At the heart of this is a focus on relationships - using data and insight to create meaningful experiences that inspire people to give their time, money and voice.
Within this, the insight & experience function sits in the high value intelligence & experience team, supporting our high value partnerships and campaign ambitions. With a focus on more holistic, supporter-led engagement, this role will help strengthen how we understand, engage and inspire high value supporters. Working closely with the senior high value insight & experience manager, the high value insight & experience manager will help develop a consistent approach to gathering and using insight, shaping engagement across both everyday activity and campaign delivery.
The role will collaborate across teams to ensure supporter-facing activity is aligned, high quality and insight-led. The high value insight & experience manager will play a hands-on role in delivering cultivation, stewardship and recognition activity - supporting events, experiences, communications and key supporter touchpoints. This includes developing a strong suite of engagement opportunities for high value audiences and helping ensure supporters feel valued, recognised and connected to the impact of their support.
About you
You’re an insight-led and collaborative individual who is motivated by understanding supporters and enhancing their experience. You enjoy being part of a team and working across a range of activities, supporting colleagues to deliver joined-up, high-quality engagement. You build strong relationships and work confidently across teams to ensure activity is aligned and supporter focused. Organised and proactive, you’re comfortable managing multiple priorities and maintaining a high standard across everything you deliver. You’re driven to turn insight into action - helping to shape communications, events and experiences that inspire high value supporters, making them feel valued, recognised and connected to the impact of their support.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. The salary range is: £40,000 to £44,000 per annum London based.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email Recruitment@breastcancernow.org.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and we support. We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Friday 3 July 2026 9am
Interview date week commencing 13 July 2026
High value insight and experience manager employer: Supporter Care Team
Breast Cancer Now is an exceptional employer that prioritises a collaborative and inclusive work culture, fostering strong relationships and meaningful engagement with supporters. With a focus on professional growth, employees benefit from a hybrid working model and the opportunity to contribute to impactful campaigns, all while being part of a dedicated team in the heart of London. Join us to make a difference and feel valued in your role as we work together to support those affected by breast cancer.
StudySmarter Expert Advice🤫
We think this is how you could land High value insight and experience manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Supporter Care Team.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Supporter Care Team.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Supporter Care Team.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Supporter Care Team. Apply directly through us to stand out!
We think you need these skills to ace High value insight and experience manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Supporter Care Team. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like High value insight and experience manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Supporter Care Team
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Supporter Care Team. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
