At a Glance
- Tasks: Provide top-notch IT support and resolve incidents efficiently for users.
- Company: Join a dynamic team at a leading charity focused on equity and inclusion.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible work model with occasional travel and a commitment to continuous improvement.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: IT knowledge with experience in Microsoft 365, Windows, and Mac systems.
The predicted salary is between 26999 - 28000 £ per year.
About you
You’ll have demonstrable IT knowledge, with the ability to resolve incidents efficiently while providing high-quality user support. You’ll have a working knowledge of supporting Microsoft 365 applications, Windows and Mac operating systems, Active Directory, and remote support tools. Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation. You’ll be organised and proactive, with a logical approach to troubleshooting and a commitment to continuous improvement. You’ll also be comfortable working both independently and as part of a team, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. The salary range is: £26,999 to £28,000 per annum London based.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please email Recruitment@breastcancernow.org.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Thursday 2 July 2026 9 am
Interview date week commencing 6 July 2026
First line IT support engineer employer: Supporter Care Team
At Breast Cancer Now, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. Our London office provides a vibrant environment where you can thrive, with the flexibility of hybrid working allowing for a balanced work-life dynamic. Join us to make a meaningful impact while enjoying competitive benefits and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land First line IT support engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Supporter Care Team values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Supporter Care Team might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Supporter Care Team!
✨Direct Apply to Supporter Care Team
Let's not forget to apply directly through the Supporter Care Team website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace First line IT support engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Supporter Care Team.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Supporter Care Team. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Supporter Care Team
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
