At a Glance
- Tasks: Coordinate referrals and assessments for individuals with mental health needs and support their journey.
- Company: Join a multi-award-winning supported housing provider dedicated to empowering individuals.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while building your career in mental health support.
- Qualifications: Experience in mental health assessments and strong communication skills required.
The predicted salary is between 32000 - 33400 € per year.
About Us
12-Month Fixed-Term Contract (with potential to become permanent, subject to service growth and performance)
Salary: £32,000 - £33,400 Per year
SLS is a multi-award-winning supported housing provider specialising in services for individuals with complex mental health needs, learning disabilities, autism, and other support requirements. We are committed to challenging stigma and empowering people to live independent, fulfilling lives.
We are currently seeking an experienced and motivated Referrals and Assessments Coordinator to join our dynamic Business Team. This is a fantastic opportunity for a developing professional looking to build their career in supported housing referrals and service development.
Key Responsibilities
- Referrals and Assessments
- Act as the first point of contact for all incoming referrals from local authorities, NHS trusts, and partner agencies.
- Conduct comprehensive needs-based assessments (can be face-to-face or via Microsoft Teams depending on the assessment needs) to evaluate mental health needs, risks and safeguarding concerns, daily living support requirements, and compatibility with SLS service models across the various operational locations (East London, Greenwich, Wandsworth and East Sussex).
- Assess client readiness for supported living and suitability for available placements.
- Ensure all referrals meet SLS eligibility criteria and internal governance standards.
- Work closely with the business manager for voids and new locations.
- Referral Management and Coordination
- Process referrals in line with SLS internal protocols, maintaining accurate and up-to-date records.
- Coordinate internal discussions with operations, quality and compliance, finance, housing, and support teams.
- Track each individual's journey from initial referral to move-in and step-down, ensuring continuity and clear communication.
- Liaise with commissioners and care managers to manage expectations, timescales, and outcomes.
- Reporting and Documentation
- Produce clear, detailed assessment and recommendation reports to support placement decisions.
- Ensure documentation complies with Care Quality Commission standards, local authority commissioning requirements, and SLS quality frameworks.
- Maintain confidentiality and data protection in line with GDPR and organisational policy.
- Stakeholder and Partnership Working
- Build and maintain effective working relationships with local authorities, NHS trusts, Integrated Care Boards, and voluntary sector organisations.
- Represent SLS professionally in multi-disciplinary meetings, reviews, and planning discussions.
- Act as a consistent point of contact for families and professionals throughout the referral process.
- Marketing and Brand Representation (Supportive Role)
- Promote awareness of SLS services to external stakeholders in line with company values and brand guidelines.
- Support referral growth through networking events, service presentations, and information sharing.
- Ensure all external communication reflects SLS's commitment to person-centred, high-quality supported living.
- Business Development Support
- Monitor referral trends, outcomes, and placement success rates.
- Provide insight and data to support service development and commissioning discussions.
- Contribute to evaluating referral and marketing activity to ensure value for money and service effectiveness.
- Support, but do not lead, contract discussions and partnership engagement.
- Quality, Safeguarding and Compliance
- Identify and escalate safeguarding concerns in line with SLS safeguarding policies.
- Ensure assessments are completed using a person-centred and strengths-based approach.
- Work in accordance with mental capacity legislation, best interest principles, and risk management frameworks.
- Promote continuous improvement in referral and assessment processes.
Requirements
Essential:
- A good understanding of all mental health conditions, learning disabilities, and autism.
- Experience in conducting needs-based assessments or triage interviews.
- Strong written and verbal communication skills.
- Highly organised with excellent attention to detail.
- Good time management and task prioritisation.
- Strong interpersonal and relationship-building skills.
- Confidence working independently and collaboratively.
- Able to travel nationwide to conduct assessments.
Desirable:
- A full UK driving licence with access to a car.
- Experience in marketing, referrals, assessment or business development in a healthcare or social care setting.
Experience (Required)
- Referrals and assessments: 1 year
- Marketing or communications: 1 year
- Mental Health and Learning Disabilities: 2 years
- Degree in Psychology or similar
What We Offer:
- Internal and External Trainings
- Blue Light Discount Card (online or in-store discounts)
- 24/7 support - Employee Assistant Programme (Free and confidential)
- Point-Based Reward Scheme (After Probation)
- Travelling cost for assessment are paid/reimbursed by the organisation (from Head office to assessment location)
Working Hours:
Monday to Friday, 9:00 am to 5:00 pm (Hybrid working is not available for this position) - East London Head Office Plexal Here East E20 3BS
Enhanced DBS check is required for this role. Candidates not on the DBS Update Service will have to meet the cost for a DBS Check.
If you are an enthusiastic individual looking to contribute to a dynamic team while developing your administrative skills, we encourage you to apply for the Referrals and Assessments Coordinator position.
For inquiries or more information, please email us at hr@sls.ltd.
Referrals and Assessments Coordinator (Mental Health & Supported Living) employer: Supported Living Services Ltd
SLS is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture where individuals are empowered to make a meaningful impact in the lives of those with complex mental health needs. With comprehensive training opportunities, a commitment to employee welfare through initiatives like the Employee Assistance Programme, and a focus on collaboration across teams, SLS fosters an environment where staff can thrive both personally and professionally. Located in East London, the company provides a vibrant setting for career development in the rewarding field of supported housing.
Contact Detail:
Supported Living Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Referrals and Assessments Coordinator (Mental Health & Supported Living)
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health and supported living sectors. Attend local events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching SLS and understanding their values. Be ready to discuss how your experience aligns with their mission of empowering individuals with complex needs.
✨Tip Number 3
Practice your assessment skills! Since you'll be conducting needs-based assessments, consider role-playing with a friend to refine your approach and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SLS.
We think you need these skills to ace Referrals and Assessments Coordinator (Mental Health & Supported Living)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with mental health and supported living. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Showcase Your Communication Skills:Since strong written communication is key for this role, make sure your application reflects that. Pay attention to grammar and spelling, and consider having someone else read it over to catch any mistakes. We love a polished application!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Supported Living Services Ltd
✨Know Your Stuff
Make sure you brush up on your understanding of mental health conditions, learning disabilities, and autism. Familiarise yourself with the specific needs of the role, especially around conducting needs-based assessments. This will show that you're not just interested in the job, but that you genuinely understand the field.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to referrals and assessments, and practice articulating your experience clearly. This will help you feel more confident and prepared when discussing your past roles and how they relate to this position.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, be ready to demonstrate these during the interview. Prepare examples of how you've effectively communicated with stakeholders in the past, whether through reports or face-to-face interactions.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the challenges faced in the role, or how success is measured. It shows your interest in the position and helps you gauge if it's the right fit for you.
