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- Tasks: Lead and improve operational processes in a charity setting.
- Company: Join a dedicated charity focused on enhancing support services.
- Benefits: Enjoy a role that drives efficiency and growth with a supportive team.
- Why this job: Make a real impact while developing your management and IT skills.
- Qualifications: Strong admin skills, line management experience, and IT proficiency required.
- Other info: Passionate candidates encouraged to apply with CV and cover letter.
The predicted salary is between 36000 - 60000 £ per year.
In this newly created post, the Business Support Manager will work to ensure there is a continual service improvement of the operational and back-office processes and systems. Drive improvement, efficiency, support growth and play a pivotal role in delivering end to end processes in Business Support operations of the charity.
As Business Support Manager, you will be responsible for driving the modernisation of organisational standards, whilst driving an operational culture of stability and performance improvement.
Duties
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Provide Line Management to the Office Manager who oversees the administration team and drive administrative efficiency and improvement.
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Line Manage the Marketing Coordinator and work with them to maximise marketing campaigns and enhance the Supportability Brand.
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Line Manage the Bid Writer and Events planner on an ad hoc basis.
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Oversight of internal contract monitoring for the charity.
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Prepare regular reports and documentation on programme outcomes, trends, and challenges for SLT, Operational and Business Support teams.
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Lead on the management of the charities IT requirements in conjunction with our IT provider and SLT to include equipment, infrastructure and contract oversight.
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Manage and lead on all matters concerning data security, protection and GDPR compliance across the charity.
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Assist in planning and executing special projects, coordinating project timelines, resources, deliverables, and monitoring progress to ensure successful implementation.
The successful candidate will ideally have:
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Excellent administration and secretarial skills.
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Ability to work with complex databases and electronic records.
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An understanding of working in the care sector in terms of understanding compliance, terminology and quality audits.
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Previous Line Management experience is desirable.
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Ability to drill down into the detail and view information holistically and articulate clearly to a range of audiences from that data.
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Clear communicator who is able to influence and motivate across departments and at all levels to drive ideas and solutions.
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Exceptional IT skills with the ability to roll out new systems and processes to others.
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Educated to a degree level is desirable or equivalent experience.
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Expert in Microsoft and other software / platforms.
If you are passionate about providing exceptional business support and possess the skills outlined above, we encourage you to apply for this exciting opportunity.
If you wish to apply, please send your CV and covering letter demonstrating how you meet the requirements of the role to Rachel Chadwick, Head of HR at HR@supportability.org.uk
Business Support Manager employer: Supportability
Contact Detail:
Supportability Recruiting Team
HR@supportability.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Familiarize yourself with the charity sector, especially in relation to compliance and quality audits. Understanding the specific terminology and challenges faced in this field will help you stand out during discussions.
✨Tip Number 2
Highlight your experience in line management and how you've successfully driven efficiency improvements in previous roles. Be ready to share specific examples of how you've motivated teams and enhanced operational processes.
✨Tip Number 3
Showcase your exceptional IT skills by discussing any relevant software or systems you've implemented in past positions. Being able to demonstrate your ability to roll out new processes will be a key asset for this role.
✨Tip Number 4
Prepare to discuss your approach to data security and GDPR compliance. Given the importance of these areas in the charity sector, having a clear strategy and examples of how you've managed these issues will be crucial.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, line management, and operational improvement. Use specific examples that demonstrate your ability to drive efficiency and support growth.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your skills align with the responsibilities of the Business Support Manager role. Mention your understanding of the care sector and your experience with compliance and quality audits.
Showcase IT Proficiency: Emphasize your exceptional IT skills and experience with complex databases. Provide examples of how you have successfully implemented new systems or processes in previous roles.
Demonstrate Communication Skills: Highlight your ability to communicate clearly and influence across departments. Include examples of how you've motivated teams or driven ideas and solutions in past positions.
How to prepare for a job interview at Supportability
✨Showcase Your Leadership Skills
As a Business Support Manager, you'll be responsible for line managing various teams. Be prepared to discuss your previous management experiences and how you've successfully led teams to improve efficiency and performance.
✨Demonstrate Your Understanding of Compliance
Since the role involves working in the care sector, it's crucial to show your understanding of compliance, terminology, and quality audits. Prepare examples from your past experience that highlight your knowledge in these areas.
✨Highlight Your IT Proficiency
Exceptional IT skills are a must for this position. Be ready to discuss your experience with complex databases, electronic records, and any software platforms you've used. Mention specific systems you've implemented or improved in previous roles.
✨Prepare for Data-Driven Discussions
The role requires you to prepare reports and documentation on program outcomes. Practice articulating how you analyze data and present it clearly to different audiences. Use examples to illustrate your ability to drill down into details while maintaining a holistic view.
