IT Technical Services Apprentice in Stroud

Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.

About the role

As an IT Technical Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with routine tasks such as setting up phones and laptops and managing support tickets for various issues.

Responsibilities

• Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities.
• Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently.
• Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks.
• Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed.
• Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems.
• Use of audio-visual equipment and its maintenance.
• Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration.
• Good knowledge of Windows 10/11 and Microsoft Office, including Word, Excel, Powerpoint and Outlook.
• Good organisational skills.
• Confident and enthusiastic user of ICT.
• Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice.
• Ability to demonstrate high levels of discretion and confidentiality.
• Enthusiastic, energetic, well organised, good communicator.
• Ability to create simple user guides to support training and user adoption of technology.
• Ability to manage IP telephony systems, including extension and direct dial management.
• Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust.
• Driving licence and own vehicle – due to location.

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours

40 hours per week.

Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education.

As well as:

• 33 days holiday including bank holidays.
• £300 Refer a Friend scheme.
• Health cash plan (Level 1 - fully funded).
• Cycle to Work scheme.
• Free comprehensive employee assistance programme.
• Participation in whole school/site festivals and celebrations.
• Relaxed dress code.
• Extensive opportunities for training including funded qualifications.
• Internal and external staff development opportunities.
• Working for a visionary organisation.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

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Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.