At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for our clients.
- Company: Join a friendly software company focused on client relationship management.
- Benefits: Enjoy a competitive salary, healthcare benefits, and discounted gym membership.
- Other info: Be part of a close-knit team with regular social events and career growth opportunities.
- Why this job: Make a real impact by helping clients succeed with our innovative CRM system.
- Qualifications: 3 GCSEs at grades 4+ and a passion for learning new skills.
The predicted salary is between 22000 - 24000 £ per year.
We are looking for a dynamic Customer Support Technician Apprentice to join our close-knit, friendly team! Agency Pilot CRM are a software company based in Chapeltown, Sheffield. Our feature product is a comprehensive client relationship management (CRM) system used predominantly by commercial property professionals. This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.
Responsibilities:
- Customer support: Communicate and provide support to our client base across the UK. Our support desk provides real-time help to over 3,500 users.
- Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop.
- Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM.
Required skills:
- Natural problem solver to troubleshoot technical issues.
- A personable and professional telephone manner.
- Excellent communication and presentation skills, with the ability to adapt messaging for a range of audiences, from support staff to business owners.
- Highly organised, proactive and focused, with an excellent attention to detail.
- A passion to learn new technical and non-technical skills.
- Team player, communication with the team, knowledge-sharing, and working fluidly as a team component to enhance the overall customer experience.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm.
A friendly, welcoming and supportive culture - we are a close-knit team with regular social events. Financed charity events. With access to future benefits on successful completion of apprenticeship programme:
- Access to healthcare benefits including dental and eye care.
- Discounted gym membership.
- Access to financial planning services.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Customer Support Technician Apprentice in Sheffield employer: Support Warehouse Ltd.
At Agency Pilot CRM, we pride ourselves on being an excellent employer, offering a supportive and friendly work culture that fosters collaboration and personal growth. Located in the vibrant Chapeltown area of Sheffield, our team enjoys regular social events and community engagement opportunities, alongside access to valuable benefits such as healthcare support and discounted gym memberships. As a Customer Support Technician Apprentice, you will not only contribute to our mission but also gain essential skills and experience in a dynamic environment dedicated to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician Apprentice in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Agency Pilot CRM. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can clearly explain your thoughts and ideas. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges. This will help demonstrate your ability to troubleshoot technical issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our friendly team at Agency Pilot CRM.
We think you need these skills to ace Customer Support Technician Apprentice in Sheffield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer support.
Tailor Your Application:Make sure to tailor your application to the role of Customer Support Technician Apprentice. Highlight any relevant experience or skills that match the job description, like your problem-solving abilities or communication skills. We love seeing how you connect with our mission!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on showcasing your strengths and experiences that relate to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate, so go ahead and hit that apply button!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Agency Pilot CRM. Understand their products, especially the CRM system they offer, and how it benefits their clients. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to contribute to their mission.
✨Showcase Your Problem-Solving Skills
As a Customer Support Technician Apprentice, you'll need to troubleshoot technical issues. Prepare examples of past experiences where you've successfully solved problems or helped others. This will highlight your natural problem-solving abilities and reassure the interviewers that you can handle customer queries effectively.
✨Practice Your Communication Style
Since excellent communication is key for this role, practice explaining complex ideas in simple terms. You might want to role-play with a friend or family member, simulating a customer support scenario. This will help you adapt your messaging for different audiences, which is crucial when dealing with diverse clients.
✨Emphasise Teamwork and Collaboration
Agency Pilot CRM values a whole-team approach, so be ready to discuss your experiences working in teams. Share specific examples of how you've collaborated with others to achieve a common goal. This will show that you're not just a lone wolf but someone who thrives in a supportive, team-oriented environment.
