At a Glance
- Tasks: Provide first line IT support and assist with customer queries in a dynamic environment.
- Company: Join itQED, a young and innovative IT Managed Services Provider.
- Benefits: Earn £16,000 per annum, enjoy free parking, and access free tea & coffee.
- Other info: Potential for career growth and development after the apprenticeship.
- Why this job: Kickstart your IT career with hands-on experience and great progression opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for learning in IT.
The predicted salary is between 16000 - 16000 £ per year.
itQED is an IT Managed Services Provider run by a team of enthusiastic and qualified engineers based in Arborfield, Reading. The multi-levelled engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area. itQED is a young and dynamic company offering great opportunities in the IT industry and the potential for good career progression.
About the role
This is an opportunity to join a Managed Services Provider as a First Line IT Support Apprentice. Along with other first line engineers, you will be the first port of call for all IT queries, working on potentially tight time scales, so should be able to work under pressure and prioritise tasks effectively. You may also be required to travel as part of your role. This apprenticeship will require dedicated and focused individuals to be fully committed to their learning and skillset development.
Responsibilities
- Logging calls on the helpdesk
- Answering customer queries and learning customers IT systems
- Providing first line IT support
- Triaging calls and escalating where necessary to second line support
- The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
- Conducting training to familiarise yourself with technologies in use within client environments
Technologies
- Windows 10/11
- Server 2016 and above
- Microsoft 365
- Networking, storage
Desired skills & qualities
- An enthusiastic and professional attitude
- Aptitude for learning new skills
- An interest in IT and career progression within the company
- Customer-focused
It is highly recommended to have a full driving licence, as well as your own car – There may be scope for working at 2 or more locations - to be confirmed upon interview.
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working week: 37.5 hours per week, 9am – 5:30pm
Benefits
- Free parking
- Free tea & coffee
itQED have a track record of employing and developing apprentices after their apprenticeships are completed, allowing them to continue learning and progress within the business.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
First Line IT Support Apprentice in Reading employer: Support Warehouse Ltd.
itQED is an excellent employer for aspiring IT professionals, offering a dynamic work environment in Arborfield, Reading, where you can gain hands-on experience and develop your skills in a supportive team. With a strong commitment to employee growth, the company provides clear pathways for career progression and values the contributions of its apprentices, ensuring a rewarding and fulfilling start to your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support Apprentice in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on itQED. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewers, let your passion for IT shine through. They want to see that you’re eager to learn and grow within the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace First Line IT Support Apprentice in Reading
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for IT! Make sure to express your interest in the role and the company in your application. A little enthusiasm goes a long way in making you stand out.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight how your skills and experiences align with the job description. We love seeing candidates who take this extra step!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon unless it's relevant. We appreciate straightforward communication that gets to the heart of what you want to say.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Tech Basics
Make sure you brush up on the basics of Windows 10/11, Microsoft 365, and networking. Being able to discuss these technologies confidently will show your enthusiasm and readiness for the role.
✨Practice Customer Interaction
Since you'll be the first point of contact for IT queries, practice how you would handle customer calls. Role-playing with a friend can help you articulate your thoughts clearly and maintain a professional tone.
✨Show Your Willingness to Learn
Emphasise your eagerness to learn new skills during the interview. Share examples of how you've tackled learning challenges in the past, as this will demonstrate your commitment to personal and professional growth.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewers about the company culture or opportunities for progression. This shows that you're genuinely interested in the role and the company, which can set you apart from other candidates.
