At a Glance
- Tasks: Provide expert IT support and resolve customer incidents efficiently.
- Company: Join Cybit, a leading tech company with a collaborative culture.
- Benefits: Earn £16,000 per year, enjoy 34 days off, and access to an electric car scheme.
- Other info: Dynamic environment with pathways to leadership and technical consultancy roles.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 16000 - 16000 £ per year.
Our success is people powered, and we're on a mission to work with the best. We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!
Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.
About the role: Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit. Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
Responsibilities:
- Providing a high level of customer service to customers via telephone, email, and customer portal.
- Gathering information from customers regarding their incidents and recording accurately on the service management tool.
- Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate.
- Various administration duties such as receiving, packing, and dispatching goods.
- Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows, Active Directory, 365 and Citrix.
Basic understanding of Microsoft suite: They should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications.
Customer service skills: The ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people.
Eagerness to learn: This is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial.
Adaptability: Managed Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful.
Strong work ethic: This role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential.
Communication skills: They should be able to communicate effectively with colleagues, both verbally and in writing.
Teamwork: The ability to collaborate effectively with 1st / 2nd / 3rd line teams, as well as key stakeholders, is essential.
Interest in technology: A passion for IT, its role in business and the desire to progress a career in the industry, is essential.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.
Working hours: 37.5 hours per week.
34 days annual leave including bank holidays (& the opportunity to buy more if desired). Company electric car scheme. Cycle to work scheme. Employee assistance programme.
Broader business engagement: As a diverse business, there are options to expand the remit to 1st / 2nd / 3rd line or transition fully into one of these discipline areas.
Leadership & management roles: The opportunity to develop into future entry level leadership roles within Managed Services.
Technical consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
End User IT Apprentice in Newcastle upon Tyne employer: Support Warehouse Ltd.
At Cybit, we pride ourselves on being a people-powered organisation that fosters a collaborative and innovative work culture. Located in the vibrant Cobalt Business Park, Newcastle Upon Tyne, we offer our employees extensive growth opportunities, including pathways to leadership roles and technical consultancy positions. With a strong commitment to employee well-being, we provide generous benefits such as 34 days of annual leave, an electric car scheme, and a supportive environment for continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land End User IT Apprentice in Newcastle upon Tyne
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Support Warehouse Ltd..
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Support Warehouse Ltd. is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Support Warehouse Ltd., having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Support Warehouse Ltd. directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace End User IT Apprentice in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Support Warehouse Ltd. want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Support Warehouse Ltd., make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Support Warehouse Ltd.
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
