IT Apprentice in Manchester

Co‑op Academies Trust aims to provide an outstanding education for all our learners, founded on co‑operative values, at the heart of the community. It is responsible for thirty‑eight academies in West Yorkshire, Wirral, Manchester and Stoke‑on‑Trent with the Co‑op acting as the sponsor. You’ll join a talented staff team and a successful partnership of schools which is committed to raising the educational ambitions of the communities it serves. As part of the Trust we can offer successful candidates a huge variety of opportunities for development and progression across all phases.

You’ll work in a welcoming, friendly, supportive, effective and efficient professional atmosphere with a flexible and creative ICT rich working environment and effective, supportive and dynamic leadership. There are excellent opportunities for personal and career development within the Co‑op Academies Trust.

About the role:

• Technical IT support: Assist with the secure and safe set up/installation of new equipment, software, hardware, peripherals, upgrades and components; mark equipment with security codes; set up laptops, projectors, whiteboards, sound systems and other specialist IT equipment; provide information and assistance for teachers, pupils and staff; understand acceptable use and e‑Safeguarding policies.
• Server & network support: Maintain standard network cabling; perform basic diagnostic and recovery routines; configure network clients; support the academy in adopting the Trust’s "cloud first" mindset; ensure broadband connectivity.
• Maintenance: Undertake scheduled maintenance tasks; update the academy’s intranet; support MIS systems and data transfer; diagnose and resolve basic PC and peripheral faults; perform disk management and backup procedures; assist with electronic mail accounts; conduct safety checks.
• Administration: Complete routine administrative tasks; maintain an up‑to‑date inventory of IT assets; receive and check deliveries and invoices; record loans of IT equipment; replace consumables and monitor usage.
• IT resource and service management: Analyse process or technical issues; monitor and take corrective action; keep up to date with Service Desk tickets; ensure incidents and problems meet service levels; support procurement of IT products and services.

Desire to continually improve. Constantly raising the bar. Ability to command respect among business peers. Strong relationship‑builder based on fact‑based delivery of commitments. Communication skills to give information to pupils, teachers and staff on IT related issues. Able to use judgment to solve straightforward problems to support the operation of computers and networks. Aware of potential health and safety risks when working with computers and electrical equipment. An innovative approach and high energy levels. Enthusiastic and action‑orientated. Able to work flexibly according to the needs of the academy between pupil‑learning activities and smooth academy operations. Commitment to the team and strong team player.

Additionally, the following experience would be beneficial:

• Experience of diagnosing and correcting straightforward hardware and software faults.
• Experience of working in a team and supporting others to achieve objectives and meet deadlines.
• Experience of following and working to instructions, schedules and procedures.
• Experience of keeping basic records.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Non‑standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours: 37 hours per week.

The company offers excellent benefits such as:

• Reduced gym membership.
• Cycle to work scheme.
• Free access to a confidential 24/7 Employee Assistance Programme.

About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.