At a Glance
- Tasks: Provide 1st line IT support and manage incidents for various applications and systems.
- Company: Join Access UK Ltd, a supportive tech company focused on career growth.
- Benefits: Enjoy 25 days holiday, healthcare, and a contributory pension scheme.
- Other info: Flexible working hours with some out-of-hours support required.
- Why this job: Kickstart your IT career with hands-on experience and fantastic progression opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology and customer service.
The predicted salary is between 25000 - 25000 £ per year.
Location: The Armstrong Building, 10 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF
Salary: £25,000 per annum
Closing date: 29/06/2026
Responsibilities:
- Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s.
- Act as the 1st point of contact in delivering the best possible support to our customers and internal user base.
- Log, update and manage all calls via the IT call logging system.
- Incident categorisation, prioritisation and escalation of Service Desk incidents and requests.
- Take ownership of problems and be proactive when dealing with all issues.
- Provide basic maintenance and break‑fix solutions of internal systems within SLA’s.
- Allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents.
- Communicate with all areas of the business including service notifications and service failure updates and user training and ‘how to’ information and guidance.
Who we’re looking for:
You are the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for information technology. A passion for providing exceptional customer service is a must and the personal drive to deliver service that exceeds the expectation of the end user through a positive, well‑organised and structured work ethic. The right candidate will be provided with all the support necessary to succeed in this role and to develop within Access UK Ltd. This role would suit a school or college leaver looking for their first opportunity in information technology with fantastic career progression opportunities.
Desired skills and knowledge:
- Understanding of mobile telephony and smart devices.
- Understanding of Active Directory (desirable).
- Support knowledge of Windows 11, iOS and MacOS operating systems.
- Knowledge of Microsoft Office 365 (desirable).
- A keen desire to learn new skills and develop a career in IT.
- Flexibility is required with some out-of-hours work.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
Working hours: 9am – 5:30pm
Benefits:
- 25 days holiday.
- Match contributory pension.
- Healthcare.
- Giving back/charity days.
IT Service Desk Apprentice in Loughborough employer: Support Warehouse Ltd.
Access UK Ltd is an exceptional employer that prioritises the growth and development of its employees, particularly in the IT Service Desk Apprentice role. Located in Loughborough, the company offers a supportive work culture with a focus on customer service excellence, alongside benefits such as 25 days of holiday, a match contributory pension, and healthcare. This role is perfect for school or college leavers seeking a meaningful start in their IT career, with ample opportunities for progression and skill enhancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Apprentice in Loughborough
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, especially those who work at Access UK Ltd. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as an IT Service Desk Apprentice. This will help you feel more confident and ready to impress with your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with technology, whether it’s fixing a family member's computer or a project you did at school. This will highlight your enthusiasm and willingness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Service Desk Apprentice in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Desk role. Highlight any customer service experience and your passion for technology – we want to see how you can help our users!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re the perfect fit. Don’t forget to mention your desire to learn and grow in the IT field – we love that!
Show Off Your Skills:If you have any relevant tech skills or certifications, make sure to include them! Even if they’re basic, showing us your willingness to learn and adapt is key. We appreciate a proactive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11, iOS, and MacOS. Familiarise yourself with common issues users face and how to troubleshoot them. This will show your passion for IT and your readiness to help customers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you helped someone solve a problem or made their experience better. This role is all about helping others, so let that shine through!
✨Understand the Role
Read up on what a Service Desk role entails, especially incident management and escalation procedures. Being able to discuss these processes during your interview will demonstrate your understanding and enthusiasm for the position.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows you're genuinely interested in the role and eager to learn more.
