At a Glance
- Tasks: Provide 1st line support and manage rental bookings using Excel and digital systems.
- Company: Join Harris Vehicle Hire, a family-owned business with over 25 years of experience.
- Benefits: Earn £18,000 per annum with a supportive team environment.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
- Why this job: Kickstart your career in digital support and make a real impact on customer experiences.
- Qualifications: Friendly, organised, and eager to learn new systems and software.
Ref 85880 Programme Scotland | Business | Digital Applications Support SCQF Level 6
Area of interest: Digital Systems
Working location: 9 Grange Road, Houstoun Industrial Estate, Livingston, West Lothian, EH54 5DE
Salary: £18,000 per annum
Closing date: 03/07/2026
Established in 2021, Harris Vehicle Hire is the newest addition in a long line of family-owned businesses dating back to the early 1960’s. Based in West Lothian, Harris Vehicle Hire provides vehicle hire services to both public and private sectors and specialises in van rental. With 25 years’ experience in the industry, the business has all the necessary tools to meet any demand across a wide variety of fleet requirements.
What will I be doing?
- Provide 1st line support by responding to enquiries and managing rental bookings, ensuring effective use of internal Excel-based systems and maintaining a positive user experience.
- Support financial application processes and become a super user of Xero and Stripe to assist with invoicing, payments, and accurate record keeping as part of month-end activities.
- Perform system administration and data management tasks including maintaining booking sheets, fleet utilisation trackers, estimates, and breakdown logs using Microsoft Excel and wider MS365 tools.
- Troubleshoot and resolve application and process issues, including handling parking charge notices and identifying inconsistencies in booking or operational data.
- Generate and analyse operational reports to support business decision-making, ensuring data accuracy, integrity, and timely delivery of key metrics.
- Contribute to continuous improvement of digital systems and workflows, including supporting routine supply processes and identifying opportunities to enhance efficiency across internal applications.
Required skills:
- Friendly and confident when speaking with customers, both in person and over the phone.
- A positive team player who enjoys working with others and supporting colleagues.
- Good communication skills, with the ability to listen, learn, and explain information clearly.
- Comfortable using computers and willing to learn new systems and software.
- Organised, reliable, and able to manage tasks effectively while maintaining a professional attitude.
Salary: £18,000 per annum
Working hours: Monday to Friday, 9am – 5pm
Digital Support Apprentice in Livingston employer: Support Warehouse Ltd.
Harris Vehicle Hire is an excellent employer that fosters a supportive and collaborative work culture, ideal for those starting their careers in digital applications support. Located in the vibrant Houstoun Industrial Estate, employees benefit from hands-on training, opportunities for professional growth, and a family-oriented atmosphere that values teamwork and innovation. With a commitment to employee development and a focus on continuous improvement, this role offers a meaningful pathway into the vehicle hire industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice in Livingston
✨Tip Number 1
Get to know the company! Research Harris Vehicle Hire and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be providing support and interacting with customers, it’s crucial to be friendly and clear. Role-play with a friend or family member to build your confidence!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with Excel and other MS365 tools before the interview. Being able to demonstrate your comfort with these systems can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Harris Vehicle Hire.
We think you need these skills to ace Digital Support Apprentice in Livingston
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for digital support shine through! We love seeing candidates who are excited about the role and eager to learn. A bit of personality can go a long way in making your application stand out.
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points are easy to understand. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Stuff
Make sure you understand the basics of digital applications support and the tools mentioned in the job description, like Excel, Xero, and Stripe. Brush up on how these systems work and be ready to discuss your experience with them.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, practice how you communicate. Think of examples where you've helped customers or worked in a team. Being friendly and confident will go a long way!
✨Be Organised
Prepare for the interview by organising your thoughts and questions. Have a clear idea of what you want to say about your skills and experiences. Also, jot down any questions you have about the role or the company to show your interest.
✨Think Improvement
The job mentions contributing to continuous improvement. Come prepared with ideas on how digital systems can be enhanced. This shows you're proactive and ready to add value from day one!
