At a Glance
- Tasks: Assist in delivering IT support services for game development specialists and gain hands-on experience.
- Company: Join a leading gaming company with a vibrant culture and innovative projects.
- Benefits: Enjoy a competitive salary, free games, private medical insurance, and generous annual leave.
- Other info: Dynamic environment with opportunities for growth and learning in a creative industry.
- Why this job: Kickstart your IT career while working with cutting-edge technology in the gaming industry.
- Qualifications: Strong interest in IT support and basic understanding of desktop hardware and software.
The predicted salary is between 20000 - 20000 € per year.
About the role
As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure, including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills.
Responsibilities
- Assist in providing IT support services to game development teams
- Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
- Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
- Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
- Carry out installation and basic configuration of hardware and software
- Support the IT team in maintaining strong working relationships with the Development Studio
- Help monitor service performance against SLAs and report issues to senior team members
- Maintain accurate documentation of support activities and solutions
What you’ll learn
- Developing knowledge of desktop security and asset management processes
- Assisting with the management and distribution of IT peripherals
- Learning how to optimise desktop and workstation performance
- Gaining exposure to hardware and software selection processes
- Understanding IT and information security policies and how they are applied in practice
- Supporting the team in ensuring services align with current security policies and standards
What we’re looking for
- A strong interest in IT support and technology
- Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux)
- Willingness to learn about service desk operations and support processes
- Good problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to prioritise tasks and work effectively under guidance
- A proactive and customer-focused mindset
The following experience would be beneficial
- Exposure to IT environments or support roles (e.g., school, personal projects, or work experience)
- Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP)
- Interest in the gaming or creative industry
- Awareness of ITIL or IT service management concepts
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Working hours
37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break.
Benefits
- PlayStation perks such as free 1st party games and free PlayStation Plus subscription
- Life assurance
- Income protection
- BUPA private medical & dental insurance
- 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas
- Buy or sell up to 5 days holiday
- Family friendly parental leave policies
- Up to 35% off Sony brand products
- Subsidised on-site café
- On-site gym
- Free eye test and glasses voucher
- As well as a range of employee funded optional benefits
IT Support Apprentice in Liverpool employer: Support Warehouse Ltd.
As an IT Support Apprentice at our Liverpool location, you will be part of a dynamic team that values hands-on experience and professional growth in the exciting field of game development. We offer a supportive work culture with access to PlayStation perks, comprehensive health benefits, and generous annual leave, ensuring a balanced work-life environment while you develop your technical skills alongside experienced engineers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you'd handle specific technical issues or customer interactions. The more you rehearse, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Show off your passion for IT! Whether it's through personal projects, volunteering, or even gaming, make sure to highlight your enthusiasm for technology and problem-solving during interviews. Employers love to see candidates who are genuinely interested in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for fresh talent who are eager to learn and grow in the IT support space.
We think you need these skills to ace IT Support Apprentice in Liverpool
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let us know why you're excited about IT support and technology. Share any personal projects or experiences that sparked your interest in the field. We love seeing genuine enthusiasm!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific responsibilities from the job description that you’re keen to tackle. This shows us you’ve done your homework and are serious about joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Tech Basics
Brush up on your understanding of desktop hardware, software, and operating systems like Windows, macOS, or Linux. Being able to discuss these confidently will show your genuine interest in IT support and help you stand out.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past, whether from school projects or personal experiences. This will demonstrate your ability to think critically and resolve problems effectively, which is key for an IT Support Apprentice.
✨Familiarise Yourself with Service Desk Operations
Get a basic understanding of service desk processes and ITIL concepts. Knowing how ticketing systems work and what SLAs are will impress your interviewers and show that you're ready to jump into the role.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Strong communication skills are essential in IT support, so being able to convey information clearly will make a great impression during your interview.
