At a Glance
- Tasks: Assist in delivering IT support services for game development specialists and gain hands-on experience.
- Company: Join a leading gaming company with a vibrant and creative culture.
- Benefits: Enjoy a competitive salary, PlayStation perks, and private medical insurance.
- Other info: Gain valuable skills and experience in a dynamic environment with growth opportunities.
- Why this job: Kickstart your IT career while working on exciting projects in the gaming industry.
- Qualifications: Strong interest in IT support and basic understanding of desktop hardware and software.
The predicted salary is between 20000 - 20000 € per year.
About the role
As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands‑on experience across desktop support, service desk operations, and IT infrastructure. This includes game development kits, audio visual technology, and telephony. You will work closely with experienced engineers, contributing to day‑to‑day support tasks and developing your technical and professional skills.
Responsibilities
- Assist in providing IT support services to game development teams
- Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
- Help maintain day‑to‑day IT desktop support, including workstations, cabling, telephony, and software
- Assist with desktop‑related projects such as workstation upgrades, software deployments, and office moves
- Carry out installation and basic configuration of hardware and software
- Support the IT team in maintaining strong working relationships with the Development Studio
- Help monitor service performance against SLAs and report issues to senior team members
- Maintain accurate documentation of support activities and solutions
What you’ll learn
- Developing knowledge of desktop security and asset management processes
- Assisting with the management and distribution of IT peripherals
- Learning how to optimise desktop and workstation performance
- Gaining exposure to hardware and software selection processes
- Understanding IT and information security policies and how they are applied in practice
- Supporting the team in ensuring services align with current security policies and standards
What we’re looking for
- A strong interest in IT support and technology
- Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux)
- Willingness to learn about service desk operations and support processes
- Good problem‑solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to prioritise tasks and work effectively under guidance
- A proactive and customer‑focused mindset
The following experience would be beneficial
- Exposure to IT environments or support roles (e.g., school, personal projects, or work experience)
- Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP)
- Interest in the gaming or creative industry
- Awareness of ITIL or IT service management concepts
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Working hours
37.5 hours per week, 9am to 5:30pm with a 1‑hour unpaid lunch break.
PlayStation perks such as free 1st party games and free PlayStation Plus subscription, life assurance, income protection, BUPA private medical.
IT Support Apprentice employer: Support Warehouse Ltd.
As an IT Support Apprentice at our Liverpool location, you will be part of a dynamic team dedicated to supporting game development specialists while enjoying a vibrant work culture that fosters learning and growth. With hands-on experience in IT support, access to PlayStation perks, and comprehensive benefits like private medical care and life assurance, we are committed to nurturing your professional journey in the exciting world of technology and gaming.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT support questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for IT! Whether it’s through personal projects, volunteering, or even gaming, make sure to highlight your enthusiasm for technology and how it relates to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for IT support! Mention any personal projects or experiences that sparked your interest in technology. This will help us understand why you're excited about this apprenticeship.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show that you’re a perfect fit for our team!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This makes it easier for us to see what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Tech Basics
Brush up on your understanding of desktop hardware, software, and operating systems like Windows, macOS, or Linux. Being able to discuss these confidently will show your genuine interest in IT support and help you stand out.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled tech issues in the past, whether from personal projects or school experiences. Highlighting your problem-solving skills will demonstrate your ability to handle real-world challenges in the role.
✨Familiarise Yourself with Service Desk Operations
Get a grasp on what service desk operations entail, including ticket logging and resolution processes. Understanding these concepts will not only impress your interviewers but also prepare you for the day-to-day tasks you'll encounter.
✨Express Your Passion for Gaming
Since the role involves supporting game development teams, let your enthusiasm for gaming shine through. Share any relevant experiences or projects that connect your IT skills with the gaming industry to make a memorable impression.
