At a Glance
- Tasks: Provide 1st and 2nd line IT support to customers, resolving issues and ensuring smooth operations.
- Company: Join a leading training provider dedicated to your success in the tech industry.
- Benefits: Competitive salary, health cash plan, birthday off, and gym discounts.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career with hands-on experience and a Level 3 apprenticeship.
- Qualifications: No prior IT experience needed; just a passion for tech and a willingness to learn.
The predicted salary is between 18304 - 18304 £ per year.
Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required—what matters most is your attitude, willingness to learn, and strong work ethic.
About the role
You’ll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you’ll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you’ll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement.
Responsibilities
- Provide 1st and 2nd line IT support to customers, remotely and on-site
- Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
- Respond to IT requests within agreed SLA timeframes
- Install and configure IT equipment in office, remote, and on-site environments
- Set up user accounts, email addresses, and groups
- Maintain accurate documentation of processes, configurations, and critical information
- Support upgrades of IT hardware and software
- Troubleshoot printers, copiers, and scanners
- Communicate clearly with customers, keeping them updated on progress
- Work collaboratively with the wider team, sharing knowledge and updates
- Support IT projects and attend training as required
What we’re looking for
- A genuine interest in IT and technology
- Strong communication skills with a reliable and committed approach
- Eagerness to learn and develop new skills
- A logical mindset with a creative approach to problem solving
- Ability to manage multiple tasks and prioritise effectively
- Proactive attitude with a willingness to get stuck in
- Adaptable and flexible in a fast-paced environment
- Full UK driving licence and access to your own car (preferred)
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 40 hours per week, 10am – 7pm, Monday - Friday (1 hour unpaid lunch break per day)
28 days annual leave
Your birthday off work
Birthday and length of service rewards
Health cash plan
Employee assistance program
Cycle to work scheme
Free onsite parking
Gym and leisure discounts
Discounted or free home broadband
Workplace pension (if applicable)
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Service Desk Engineer Apprentice employer: Support Warehouse Ltd.
At QA, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our IT Service Desk Engineer Apprentices. Located in the vibrant Ransom Wood Business Park, Mansfield, our culture fosters growth and development, with a strong emphasis on hands-on experience and continuous learning through our Level 3 apprenticeship programme. Enjoy a range of benefits including health cash plans, gym discounts, and the unique perk of having your birthday off, all while being part of a team that values your contributions and encourages your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer Apprentice
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, join relevant groups on social media, and attend local tech meetups. You never know who might have a lead on an apprenticeship or can give you insider tips.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for IT support, being able to explain technical issues clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your passion for tech! Whether it's through personal projects, online courses, or even just tinkering with your own devices, make sure to highlight your enthusiasm for IT during interviews. It’s all about that attitude!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. Plus, it gives you a chance to showcase your interest in our specific programme and stand out from the crowd.
We think you need these skills to ace IT Service Desk Engineer Apprentice
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology in your application! Share any personal projects, interests, or experiences that highlight your love for IT. This is your chance to stand out!
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with what we’re looking for, even if they come from school projects or hobbies.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Tech Basics
Brush up on your understanding of common IT concepts, especially around Windows and Mac operating systems. Even if you don’t have prior experience, showing that you’ve done your homework will impress the interviewers.
✨Practice Your Communication Skills
As an IT Service Desk Engineer, you'll need to communicate clearly with customers. Practise explaining technical issues in simple terms. Role-playing with a friend can help you get comfortable with this.
✨Show Your Eagerness to Learn
Be ready to discuss how you plan to develop your skills during the apprenticeship. Mention any online courses or resources you've explored related to IT. This shows your proactive attitude and commitment to growth.
✨Prepare for Problem-Solving Scenarios
Think of potential IT issues you might face and how you would approach solving them. Being able to demonstrate a logical mindset and creative problem-solving skills will set you apart from other candidates.
