At a Glance
- Tasks: Provide IT support, log tickets, and assist clients with tech issues.
- Company: Join a leading tech company empowering businesses with innovative solutions.
- Benefits: Earn while you learn, enjoy hybrid work, and access 33 days holiday.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career with hands-on experience and great growth potential.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 16640 - 16640 £ per year.
We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.
Responsibilities:
- Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
- Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket)
- Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
- Monitor your Task Board daily
- Escalate to Second Line when necessary
- Attend weekly helpdesk meeting
Required skills:
- Strong PC experience Windows/OSX
- Router/Switch/Firewall Configuration
- Good hardware knowledge
- Excellent IP and TCP/IP knowledge preferably to Network+/CompTIA
- Excellent and patient telephone manner
- Excellent troubleshooting technique
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
- 40 hours per week
- 33 days holiday (including bank holidays)
- 24/7 counselling support and financial advice helpline
- Work from home – hybrid
- Free fruit, coffee, tea and snacks
- Company socials
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT 1st Line Support Apprentice employer: Support Warehouse Ltd.
At QA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and innovation. Located in the picturesque Hockley Heath, our apprentices benefit from a supportive environment with access to 24/7 counselling and financial advice, alongside generous holiday allowances and hybrid working options. With a remarkable 90% of our apprentices securing permanent roles post-completion, we are committed to empowering your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT 1st Line Support Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Support Warehouse Ltd..
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Support Warehouse Ltd. is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Support Warehouse Ltd., having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Support Warehouse Ltd. directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT 1st Line Support Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Support Warehouse Ltd. want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Support Warehouse Ltd., make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Support Warehouse Ltd.
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
