At a Glance
- Tasks: Support the Inside Sales team by managing requests and providing helpdesk support.
- Company: Join a company that values sustainability and personal growth.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and continuous learning opportunities.
- Other info: Dynamic work environment with clear paths for career progression.
- Why this job: Kickstart your career in sales support with hands-on experience and mentorship.
- Qualifications: Strong communication skills and proficiency in MS Office required.
The predicted salary is between 19500 - 19500 £ per year.
As a Digital Customer Support Apprentice for the Inside Sales team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Account Managers by managing incoming requests and navigating to the appropriate individual.
Duties:
- Providing helpdesk support by responding to ticket requests from internal and external colleagues and partners via incoming calls and Outlook, prioritising requests and managing escalations through customer and partner engagement.
- Becoming a user expert in CRM, creating and managing quotations for customers.
- Collaborating with colleagues using Teams to provide business updates on account opportunities, advising on revenue, close dates, and overseeing the sales cycle process.
- Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data from CRM.
- Competency in MS Word, Excel, Outlook and PowerPoint.
- Excellent communication skills, both verbal and written.
- Motivation, hard work and good organisation.
- A positive attitude toward work and studies.
- Enjoy working as part of a team and independently.
Salary: £19,500 per annum.
Working hours: Monday to Friday, 9am – 5.30pm.
Benefits:
- 25 days annual leave plus 8 bank holidays.
- Company pension scheme.
- Continuous learning opportunities, mentorship programmes and clear career progression paths with our learning and development manager.
- Work for a company that cares about sustainability and giving back.
Inside Sales Digital Support Associate in Glasgow employer: Support Warehouse Ltd.
As an Inside Sales Digital Support Associate, you will thrive in a dynamic work environment that prioritises employee growth and development. With a strong focus on continuous learning, mentorship programmes, and a commitment to sustainability, our company fosters a collaborative culture where your contributions are valued. Enjoy a competitive salary, generous annual leave, and the opportunity to make a meaningful impact while working alongside dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Digital Support Associate in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at StudySmarter and ready to dive into the role.
We think you need these skills to ace Inside Sales Digital Support Associate in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Inside Sales Digital Support Associate role. Highlight your communication skills, CRM experience, and any relevant back-office functions you've performed.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role at StudySmarter and how your positive attitude and motivation make you a great fit for our team.
Showcase Your Tech Skills:Since you'll be using tools like Microsoft Excel and Outlook daily, mention any relevant experience you have with these applications. If you've created reports or managed data before, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Digital Customer Support Apprentice role. Familiarise yourself with the sales cycle processes and how you can support Account Managers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Tech Skills
Since this role involves using CRM systems and Microsoft Office tools like Excel and Outlook, be prepared to discuss your experience with these applications. You might even want to mention specific examples of how you've used them in past roles or projects to solve problems or improve efficiency.
✨Practice Your Communication Skills
Excellent communication is key for this position. During the interview, practice articulating your thoughts clearly and concisely. You could even prepare a few scenarios where you successfully handled customer requests or collaborated with colleagues, as this will demonstrate your ability to communicate effectively.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of examples from your past experiences where you thrived in a team setting or took initiative on your own. Highlighting these skills will show that you can adapt to different working styles and contribute positively to the team.
