At a Glance
- Tasks: Support the sales team by managing requests and providing helpdesk support.
- Company: Join a company that values sustainability and community impact.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and continuous learning opportunities.
- Other info: Work Monday to Friday, 9am – 5.30pm, in a supportive team environment.
- Why this job: Kickstart your career in a dynamic role with clear progression paths.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 19500 - 19500 £ per year.
About the role
As a Digital Customer Support Apprentice for the Inside Sales team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Account Managers by managing incoming requests and navigating to the appropriate individual.
Duties
- Providing helpdesk support by responding to ticket requests from internal and external colleagues and partners via incoming calls and Outlook, prioritising requests and managing escalations through customer and partner engagement.
- Becoming a user expert in CRM, creating and managing quotations for customers.
- Collaborating with colleagues using Teams to provide business updates on account opportunities, advising on revenue, close dates, and overseeing the sales cycle process.
- Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data from CRM.
- Competency in MS Word, Excel, Outlook and PowerPoint.
- Excellent communication skills, both verbal and written.
- Motivation, hard work and good organisation.
- A positive attitude toward work and studies.
- Enjoy working as part of a team and independently.
Salary £19,500 per annum.
Working hours Monday to Friday, 9am – 5.30pm.
Benefits
- 25 days annual leave plus 8 bank holidays.
- Company pension scheme.
- Continuous learning opportunities, mentorship programmes and clear career progression paths with our learning and development manager.
- Work for a company that cares about sustainability and giving back.
Digital Customer Support Apprentice in Glasgow employer: Support Warehouse Ltd.
As a Digital Customer Support Apprentice, you will join a dynamic team that values collaboration and personal growth. With a strong commitment to sustainability and community engagement, the company offers 25 days of annual leave, a pension scheme, and extensive learning opportunities to help you thrive in your career. This role not only provides meaningful work but also fosters a supportive environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Support Apprentice in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer requests, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at StudySmarter!
We think you need these skills to ace Digital Customer Support Apprentice in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Customer Support Apprentice role. Highlight your relevant skills, like communication and organisation, and show us how you can contribute to our Inside Sales team.
Show Off Your Tech Skills:Since you'll be using tools like CRM, Excel, and Outlook, mention any experience you have with these. If you've done any projects or coursework that involved these tools, let us know!
Be Personable:We love a positive attitude! In your application, convey your enthusiasm for the role and your willingness to learn. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Digital Customer Support Apprentice role. Familiarise yourself with the key responsibilities like managing incoming requests and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle a customer query or escalate an issue. Use examples from past experiences to illustrate your points and highlight your ability to communicate effectively.
✨Get Comfortable with Tech
Brush up on your skills with Microsoft Excel, Word, Outlook, and PowerPoint. Be prepared to discuss how you've used these tools in previous roles or projects. If you can, bring examples of reports or documents you've created to showcase your proficiency.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of examples where you've successfully collaborated with others or taken initiative on your own. Highlighting your adaptability will show that you're a great fit for the dynamic environment of the Inside Sales team.
