At a Glance
- Tasks: Be the go-to person for IT support, solving problems and helping customers thrive.
- Company: Join Connectus Group, a leader in tech solutions with over 20 years of experience.
- Benefits: Earn £20,000, enjoy extra holiday for your birthday, and access study support.
- Other info: Dynamic team environment with fun social events and free sporting event tickets.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 20000 - 20000 € per year.
Connectus Group Limited has over 20 years of experience delivering managed services to public sector clients, technology partners, schools, SMEs, and large corporations across the UK. Our solutions empower businesses to work faster, smarter, and more securely. We offer services in connectivity, network and cybersecurity, voice, IT support, and data storage and backup.
Responsibilities:
- Act as the first point of contact for IT support queries via phone and email.
- Log and manage incidents using service management tools.
- Resolve issues in line with SLAs or escalate to second/third-line support when necessary.
- Attend customer sites for installations and troubleshooting.
- Assist in building and supporting VOIP platforms and full-fibre networks.
- Maintain accurate documentation for hardware and software systems.
- Support senior engineers on projects and complex faults.
Skills Required:
- Windows 11 and Office 365.
- Basic networking concepts.
- LAN/WAN technologies (routers, switches, firewalls).
- Fibre optic communications.
- VOIP, SIP, ISDN.
- Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point).
- Proactive and able to work under pressure.
- Good initiative and problem-solving skills.
- Full UK driving license.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working Hours: Monday to Friday, 8am - 5pm.
Benefits:
- Extra holiday for your birthday.
- Ability to take up to 5x unpaid annual leave days.
- Length of service awards.
- Free on-site parking.
- Study support.
- Team-building and social events.
- Free tickets to sporting events with hospitality.
- Opportunity to progress within a growing technical organisation.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice in Finningley employer: Support Warehouse Ltd.
Connectus Group Limited is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Finningley, South Yorkshire, the company provides unique benefits such as extra holiday for your birthday, study support, and opportunities to attend sporting events with hospitality, making it an ideal place for aspiring IT professionals to thrive while gaining hands-on experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Finningley
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, especially those who work at Connectus Group or similar companies. LinkedIn is a great place to start – send a friendly message and ask for advice or insights about the role.
✨Tip Number 2
Prepare for the interview like a pro! Research common IT support questions and practice your answers. Make sure you can talk about your problem-solving skills and any relevant experience, even if it’s just from school projects or personal interests.
✨Tip Number 3
Show off your passion for tech! During interviews, share your enthusiasm for IT and any projects you've worked on. Whether it's building a PC or troubleshooting a friend's tech issue, let them know you're eager to learn and grow in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Apprentice in Finningley
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! Mention any relevant projects or experiences that sparked your interest in IT support. This will help us understand why you're excited about this apprenticeship.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills and experiences that align with the responsibilities listed, like your knowledge of Windows 11 or basic networking concepts.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see your qualifications and why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11, Office 365, and basic networking concepts. Be ready to discuss how these technologies work and how you've used them in the past. This will show that you're not just a candidate but someone who understands the tools they'll be working with.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues before. Whether it's troubleshooting a friend's computer or resolving a tech problem at school, having specific stories ready will demonstrate your initiative and ability to think on your feet.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and why they matter in IT support. Being able to talk about how you would prioritise tasks based on SLAs can set you apart from other candidates who might not grasp this concept.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the types of projects you'll be involved in or how the team collaborates on complex faults. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
