At a Glance
- Tasks: Provide top-notch IT support and help partners navigate our cloud services.
- Company: Join a leading tech company focused on innovation and partner satisfaction.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a birthday day off!
- Other info: Great opportunities for growth and a supportive work environment.
- Why this job: Kickstart your IT career with hands-on experience in cloud support.
- Qualifications: 3 GCSEs at grades 4+ and a passion for IT troubleshooting.
The predicted salary is between 24785 - 24785 £ per year.
Responsibilities:
- Deliver effective support to our partners through answering inbound enquiries, providing technical assistance, advice, and guidance.
- Assist with the provisioning and onboarding of products and services within the Infinigate Cloud portfolio.
- Support the use of Infinigate Cloud’s platforms and vendor portals and achieving high levels of partner satisfaction.
- Provide both reactive and proactive support for Infinigate Cloud’s partners, predominantly answering inbound phone calls and responding to email enquiries.
- Escalate support tickets to vendors when appropriate and provide regular updates to Infinigate Cloud’s partners.
- Identify opportunities where additional Infinigate Cloud services would enhance a partner’s experience.
- Primary point of contact for our partners, responsible for providing reactive technical support by efficiently responding to inbound enquiries.
- Overall accountability for proactively managing support enquiries, taking ownership of support tickets from an initial first contact through to a satisfactory resolution.
- Accountable for the management of escalations within other business units and 3rd party vendors, ensuring that updates are delivered with clear and concise communication, within an appropriate time frame.
- Accountable for the accurate scoping and implementation of new provisions, changes to services and partner onboarding onto Infinigate Cloud’s platforms for our partners.
- Competent PC user with strong Microsoft Office suite skills.
- Demonstrable interest in IT with an aptitude for technical troubleshooting.
- Able to demonstrate strong written and clear verbal communication skills.
- Able to demonstrate excellent organisational and time management skills.
- Excellent customer service skills, taking ownership of issues from reporting through to resolution to promote partner satisfaction and positive feedback.
- Demonstrable experience in handling difficult and complicated issues, turning a negative issue into a positive partner outcome.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
Working hours: 9am – 5:30pm
Benefits:
- 25 days annual leave rising to 28 days with length of service, plus bank holidays.
- Day off on your birthday.
- Electric car lease scheme.
- Life assurance of 4 x basic salary and group income protection from start date.
- 5% employer matched pension contributions after 3 months service.
- Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
- Hybrid working arrangements and standard office working hours are 9am – 5.30pm.
- Employee assistance programme for practical and emotional support.
IT Cloud Support Apprentice in Fareham employer: Support Warehouse Ltd.
Infinigate offers a dynamic and supportive work environment for IT Cloud Support Apprentices at our Fareham location, where you can thrive in a culture that prioritises employee growth and development. With competitive benefits such as 25 days of annual leave, a birthday day off, and a robust support system including private medical insurance, we ensure our team members feel valued and empowered to succeed. Join us to be part of a forward-thinking company that champions innovation and partner satisfaction in the ever-evolving cloud technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Cloud Support Apprentice in Fareham
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Support Warehouse Ltd..
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Support Warehouse Ltd. is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Support Warehouse Ltd., having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Support Warehouse Ltd. directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Cloud Support Apprentice in Fareham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Support Warehouse Ltd. want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Support Warehouse Ltd., make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Support Warehouse Ltd.
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
