At a Glance
- Tasks: Provide top-notch digital support and enhance customer experience using tech tools.
- Company: Join a leading food packaging supplier with a strong reputation for customer service.
- Benefits: Earn £18,000 per annum with full training and career development opportunities.
- Other info: Enjoy a friendly environment with 90% of apprentices securing permanent roles post-training.
- Why this job: Kickstart your career while gaining a recognised qualification and valuable work experience.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 18000 - 18000 £ per year.
DBM have served the UK food industry since 1997. They are a food packaging and hygiene supplier to hundreds of food and beverage processors across the country. They work closely with leading names in several food and drink industry segments and have built a reputation on exceptional customer service and close, lasting relationships with their customers. They are looking to expand their Digital Team by recruiting a Digital Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Broxburn office.
Responsibilities:
- Answer incoming calls and emails professionally, providing excellent customer service at all times.
- Process customer orders and quotations accurately and efficiently.
- Support the sales team by preparing data, reports, and insights using Excel and Power BI.
- Maintain and update customer and product records in Maximizer CRM.
- Assist with invoicing and process financial transactions using Sage.
- Coordinate deliveries and liaise with suppliers to ensure smooth order fulfilment.
- Build and maintain positive relationships with customers and colleagues.
- Use digital tools (Excel, Sage, Power BI, Maximizer CRM) to streamline workflows and improve customer experience.
- Identify and suggest opportunities for process improvement through digital solutions.
What do they need from you?
- Strong communication and organisational skills.
- Positive attitude and willingness to learn.
- Ability to work independently and as part of a team.
Salary £18,000 per annum. Working hours Monday to Thursday, 9am – 5pm, Friday, 9am - 4pm.
Full training and ongoing support. Friendly and supportive working environment. Opportunity for career development and progression.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Support Apprentice in Broxburn employer: Support Warehouse Ltd.
DBM is an exceptional employer that prioritises employee growth and development, offering a supportive environment for Digital Support Apprentices to thrive. Located in Broxburn, West Lothian, the company provides comprehensive training and mentorship, ensuring apprentices gain valuable skills while working with cutting-edge digital tools. With a strong focus on customer service and teamwork, DBM fosters a positive work culture where employees can build lasting relationships and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice in Broxburn
✨Tip Number 1
Get to know the company before your interview! Research DBM and their role in the food industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls and emails, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with Excel, Power BI, and CRM systems. If you can demonstrate your ability to use these tools during the interview, it’ll give you a leg up on the competition.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Digital Support Apprentice in Broxburn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Digital Support Apprentice role. Highlight your relevant skills and experiences that align with the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your strengths and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Support Warehouse Ltd.
✨Know Your Digital Tools
Familiarise yourself with the digital tools mentioned in the job description, like Excel, Power BI, and Sage. Being able to discuss how you've used these tools or similar ones in the past will show your readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles or experiences. DBM values strong communication and relationship-building, so be ready to share specific instances where you went above and beyond for a customer.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for learning and growing within the company. Talk about any relevant courses or self-study you've undertaken, especially if they relate to digital applications or customer support.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This could include inquiries about their approach to process improvement or how the digital team collaborates with other departments. It shows you're genuinely interested and engaged.
